Hey guys,
Quick update here. I ordered from Craig at Koons on 12/13, got my BS on 2/3, WS on 2/5, and amazingly the truck arrived at Koons on 2/8.
I was super excited about that, but I learned the hard way between then and now that while you can complete your purchase from Koons remotely, you should avoid doing so at all costs.
Yesterday, 16 days after it arrived at Koons, was the first day I could have the truck picked up. It took them 3 days to send me the credit app, 4 days to call me to discuss rates after I submitted the app, and then another week for them to send me the paperwork (first they sent me paperwork with the wrong interest rate and my wife's name misspelled, and then resent it the next day corrected after I called just about everyone at the dealership to get them to fix it.)
Keep in mind that this is a process that, when done efficiently, can be completed in an hour, start to finish. But I had two weeks worth of just waiting. And that was with me reaching out every single day to try to get the process moving faster. I cannot imagine how long it would have taken if I had just let them do it at their own pace.
If you do order from Craig at Koons, I would recommend just making an appointment to pick up the truck once it arrives and goes through inspection at Koons. That will avoid all of these delays.
**Also make sure you get pre-approved by a non-captive bank before going in (I used Capital One and got a crazy good rate offer), and use that to make sure they give you something near that rate you got pre-approved for. Doing this enabled me to use their financing, keep the $1000 credit for doing so, but also get a market-correct rate.
I really appreciate that Koons offers such great pricing, and I understand that Craig is doing so much volume because of that pricing that he really can't give any personal attention to his customers, but you just need to know what you are getting yourself into when you order this way. Probably the best price you can possibly get, but don't expect high-touch service.
Hope this helps!