Spare Tire ruined by Ram factory mount

[stunningfeline]

Hello,

I got a flat on my 2020 2500 mega cab. I was able to get the truck home before it ran out of air. I dropped the spare and the underside of the tire that makes contact with the under body of the truck was rubbed raw. The sidewalls are ruined. I wonder if anybody else has even looked at their spare? or have had this problem?

The dealer said tires are not covered (still under factory warranty). I called Ram customer care and the case manager denied any claim. I asked for a manager, who took two days to call. The manager said Ram does cover tires. I explained this isn't a 'tire' issue, the damage was caused by the way the tire was mounted under the truck. They said take it to the dealer... dealer said to call customer care.

I filed a complaint with the Feds on the issue but don't expect much.

Any ideas on who else to talk to??

 

[ayoslickxd]

Hello,

I got a flat on my 2020 2500 mega cab. I was able to get the truck home before it ran out of air. I dropped the spare and the underside of the tire that makes contact with the under body of the truck was rubbed raw. The sidewalls are ruined. I wonder if anybody else has even looked at their spare? or have had this problem?

The dealer said tires are not covered (still under factory warranty). I called Ram customer care and the case manager denied any claim. I asked for a manager, who took two days to call. The manager said Ram does cover tires. I explained this isn't a 'tire' issue, the damage was caused by the way the tire was mounted under the truck. They said take it to the dealer... dealer said to call customer care.

I filed a complaint with the Feds on the issue but don't expect much.

Any ideas on who else to talk to??


View attachment 134583View attachment 134582

talk to @RamCares
believe they would help more. then anyone here can

 

[Pcustoms]

That's pretty much what every spare I've dropped down has looked like....

 

[ferraiolo1]

^^.

Idk if I’d called that ruined.


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[BilletMotoRam]

That tire looks scuffed not ruined, being a “spare” put a couple rags on it when you put it back up.

 

[HSKR R/T]

That's not ruined. Still usable as a spare tire. The rubber is worn through. You can still see the pattern in the letters. I'm guessing you have never had to use the spare tire on any truck where it's mounted under the bed before. And have never dropped one to check it.

 

[Shots]

I run matched spares on my trucks. Meaning, I replace the cheap rim with one that matches my mounted ones, and then install a matching tire. I use these in a 5 wheel rotation. I've never had any issues with my spares' function or durability, and they have all looked very similar when they're taken down. After a few washes and a little time on the truck you don't even see the marks any more.
I'd call that normal. That said, since it's hard to really tell from a photo, if the sidewall is damaged from rubbing, I'd say the tire wasn't mounted tight enough under the truck. When you crank the tire up there, the winch will ratchet when it's tight. If the tire isn't tight it can move around, and friction could certainly cause damage. If that's what happened I certainly understand the complaint. That's an install issue though, not a design flaw. Every truck I've ever had (Ford, Dodge, Chevy) have all mounted the spares the exact same way.

 

[Av1]

It's completely normal. There is nothing wrong with that spare. They all look like that in my experience.

 

[Rlaf75]

That is normal for just about every vehicle made that has a spare tire mounted underneath it. It is just the indentations from whatever the tire is held tight against. The tire isn't ruined. Ugly yes but ruined no

 

[John Jensen]

Like everyone has said, there's nothing wrong with that tire, other than age. You don't have a case, quit badmouthing those that have not given you satisfaction.

 

[RamCares]

talk to @RamCares
believe they would help more. then anyone here can

We would love to be able to look into this for the poster! Please send us a direct message!

Callie
Ram Cares

 

[Bob.]

It's completely normal. There is nothing wrong with that spare. They all look like that in my experience.

The dents will smooth out after a few miles.