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Good luck with it. That's quite incredible you had two in a row. Hope you get a positive result with the repair.
Yes, it is a real issue. However, FCA is acting like they do not know about it. I got my truck back from service last night only for them to tell me they pulled codes, drove it hot, drove it cold, but could not get it to happen! I drove straight home, put it in park, shut the engine off, waited about 20 seconds, started the truck, shifted into drive-truck would not move!! ...Just sat there. Pushed on the gas pedal slightly-nothing! Pushed on the pedal a little more, and it about took my head off!! My wife sat there and witnessed it too. All this was videotaped clearly on my phone. In fact, I have videotaped it twice. FCA customer support is standing behind the dealer saying, "If they cannot duplicate it, they can't fix it!" It is clearly something in the electronic shift knob as I have experimented/played w/ the knob and will sometimes do it and sometimes not. It seems my only hope is to drive around with a service writer until it does it. Very sad FCA simply will not admit to the issue. The truck only has about 800 miles-had it three weeks. Worst of all, I told FCA my salesman was in the truck with us the first time it did it. FCA stated, “Well the service guy needs to see it.” Hello, can he not watch my phone???
Ideally the tech needs to see it happen while the witech is connected. If he has no fault codes, he is screwed. Your video will show him it happens, but thats all. But he needs fault codes to create event data. He can monitor a lot of data as to what is exactly going on if connected to witech when it happens. Then you need a tech that can actually analyse data as he sees it. That can be a big problem. Most techs can't. You said he pulled codes. Do you know what they were? If he had codes tied to the trans, he has event data. If he just erased them, that tech is an idiot. Find another dealer.
There is something you need to understand. Currently the only repairs allowed under warranty for this transmission is a valve body or a complete transmission. You also need to understand that valve body is composed of about 100 parts made by different vendors at different times and then assembled. The probability is the valve body has a defective component in it. Your new valve body will have whatever has been produced lately. Hopefully that takes care of the problem. Because it has the same part number means nothing. Production date on the valve body means more. If that does not fix it, they will authorize a transmission. That will also verify to FCA, that the valve bodies are the problem assuming that fixes the issue. My guess is if enough valve bodies are replaced and it fixes the problem, they will check to see who made the parts on the bad ones to narrow it down to a supply vendor. Yes you guys are guinea pigs, but I would rather have it fixed, even though it sucks for you guys to deal with this.
He gave me the sheet-not in front of me. He said there were "no" codes related.
I hear you! My 2017 was a pretty good truck, with no issues I remember. It was sadly totaled in an accident-not my fault. Of course I did get screwed on settlement!! Was looking forward to the new truck! ...Until all the issues too!!! Shame on FCA!!!!!!
