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Shifter knob issues, 2019 RAM 1500, help- BRAND NEW

Paulny

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Quick question Paulny, if I understand correctly, FCA replaced the transmission in your first '19 Rebel correct? Did that resolve the issue on that one as far as the transmission was concerned while you had it?

I don’t know, the dealer replaced it right before I traded it. That would be good information to have for sure. We will see if the new valve body fixes it this time. The “new” part is do in tomorrow so I may be able to get it installed tomorrow or early next week and will report back.
 

Ghinesley

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I don’t know, the dealer replaced it right before I traded it. That would be good information to have for sure. We will see if the new valve body fixes it this time. The “new” part is do in tomorrow so I may be able to get it installed tomorrow or early next week and will report back.

Paulny, I am eager to see how it goes for you....mine gets dropped off next Thursday for formal diagnosis, and any info I can provide them on a fix will help get it resolved quickly. My truck does this at least once a day. I am currently at 670 miles one the odo.
 

Vespid

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I don’t know, the dealer replaced it right before I traded it. That would be good information to have for sure. We will see if the new valve body fixes it this time. The “new” part is do in tomorrow so I may be able to get it installed tomorrow or early next week and will report back.
Good luck with it. That's quite incredible you had two in a row. Hope you get a positive result with the repair.
 

DVYRAY

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I need a little input on whether or not there is a real repair for this problem... About 5 out of 10 times i put this truck in Drive, it does NOTHING. Nothing clicks and it acts as if its still in Park. Only when i slowly depress the pedal does it pop into gear and lunge forward. This is not good nor safe. Ive 500 miles on the truck already and am about ready to return it if there is no real fix for this issue. Open to opinions and input! Thanks, Doug
Yes, it is a real issue. However, FCA is acting like they do not know about it. I got my truck back from service last night only for them to tell me they pulled codes, drove it hot, drove it cold, but could not get it to happen! I drove straight home, put it in park, shut the engine off, waited about 20 seconds, started the truck, shifted into drive-truck would not move!! ...Just sat there. Pushed on the gas pedal slightly-nothing! Pushed on the pedal a little more, and it about took my head off!! My wife sat there and witnessed it too. All this was videotaped clearly on my phone. In fact, I have videotaped it twice. FCA customer support is standing behind the dealer saying, "If they cannot duplicate it, they can't fix it!" It is clearly something in the electronic shift knob as I have experimented/played w/ the knob and will sometimes do it and sometimes not. It seems my only hope is to drive around with a service writer until it does it. Very sad FCA simply will not admit to the issue. The truck only has about 800 miles-had it three weeks. Worst of all, I told FCA my salesman was in the truck with us the first time it did it. FCA stated, “Well the service guy needs to see it.” Hello, can he not watch my phone???
 

Bram2019

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Yes, it is a real issue. However, FCA is acting like they do not know about it. I got my truck back from service last night only for them to tell me they pulled codes, drove it hot, drove it cold, but could not get it to happen! I drove straight home, put it in park, shut the engine off, waited about 20 seconds, started the truck, shifted into drive-truck would not move!! ...Just sat there. Pushed on the gas pedal slightly-nothing! Pushed on the pedal a little more, and it about took my head off!! My wife sat there and witnessed it too. All this was videotaped clearly on my phone. In fact, I have videotaped it twice. FCA customer support is standing behind the dealer saying, "If they cannot duplicate it, they can't fix it!" It is clearly something in the electronic shift knob as I have experimented/played w/ the knob and will sometimes do it and sometimes not. It seems my only hope is to drive around with a service writer until it does it. Very sad FCA simply will not admit to the issue. The truck only has about 800 miles-had it three weeks. Worst of all, I told FCA my salesman was in the truck with us the first time it did it. FCA stated, “Well the service guy needs to see it.” Hello, can he not watch my phone???
Ideally the tech needs to see it happen while the witech is connected. If he has no fault codes, he is screwed. Your video will show him it happens, but thats all. But he needs fault codes to create event data. He can monitor a lot of data as to what is exactly going on if connected to witech when it happens. Then you need a tech that can actually analyse data as he sees it. That can be a big problem. Most techs can't. You said he pulled codes. Do you know what they were? If he had codes tied to the trans, he has event data. If he just erased them, that tech is an idiot. Find another dealer.
 

RC19

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I am having the same issue and have an open case with FCA. My case mgr advised an engineer got back with him today to have the dealer try this new TSB for the ECM. He wouldn't provide much detail about it. All I know is the TSB # 21-002-19. Not sure if anyone else has had this done yet or have heard of this update or truly what it does and if it will fix the issue . Can anyone find out more info on this TSB?
 

Paulny

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I am having the same issue and have an open case with FCA. My case mgr advised an engineer got back with him today to have the dealer try this new TSB for the ECM. He wouldn't provide much detail about it. All I know is the TSB # 21-002-19. Not sure if anyone else has had this done yet or have heard of this update or truly what it does and if it will fix the issue . Can anyone find out more info on this TSB?

This "TSB" is for older build trucks I believe. This did not apply to either of mine which were built in 8/18 and 11/18. I told the tech about this TSB and he ran a diagnostics test which yielded no update or TSB needed as my software had the latest update from the factory. I am supposed to get my "new" valve body installed early next week and while I am usually an optimistic person, I feel that this is just part of the process to eliminate alternative fixes before another transmission gets replaced. The "new" valve body is the same exact part # I have in my truck now, and I suspect is in all '19's to this point. Therefore, this will probably not fix my issue and inevitably the dealer will then recommend yet another transmission. Honestly, I don't feel FCA has a clue what is causing this issue which is why they are installing replacement valve body's and transmissions in the hope this will put a band aid on until a permanent fix is issued...if at all. I would have to agree with another forum members post that FCA rushed this truck to production and thus the many quality issues. A new vehicle should never leave an assembly plant with the number of issues my trucks have had, and it's clearly evident that quality control is simply non-existent with the FCA brand. I have a $63500 truck (again) that sits in my driveway and I don't even look forward to owning much less driving it. Ironically, I went to two different dealers this past week looking to trade, and was only offered $45k from both. So, apparently my truck has depreciated $18,500 in 4 weeks. Invoice was $59k and change, and there were $1250 in rebates. I now have to make a decision to drive this piece of crap for a couple of years until I don't lose my butt as bad, or trade now and really lose. Again, lesson learned and I will never buy an FCA product again while I am 6 feet above ground, that is a fact.
 

Bram2019

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This "TSB" is for older build trucks I believe. This did not apply to either of mine which were built in 8/18 and 11/18. I told the tech about this TSB and he ran a diagnostics test which yielded no update or TSB needed as my software had the latest update from the factory. I am supposed to get my "new" valve body installed early next week and while I am usually an optimistic person, I feel that this is just part of the process to eliminate alternative fixes before another transmission gets replaced. The "new" valve body is the same exact part # I have in my truck now, and I suspect is in all '19's to this point. Therefore, this will probably not fix my issue and inevitably the dealer will then recommend yet another transmission. Honestly, I don't feel FCA has a clue what is causing this issue which is why they are installing replacement valve body's and transmissions in the hope this will put a band aid on until a permanent fix is issued...if at all. I would have to agree with another forum members post that FCA rushed this truck to production and thus the many quality issues. A new vehicle should never leave an assembly plant with the number of issues my trucks have had, and it's clearly evident that quality control is simply non-existent with the FCA brand. I have a $63500 truck (again) that sits in my driveway and I don't even look forward to owning much less driving it. Ironically, I went to two different dealers this past week looking to trade, and was only offered $45k from both. So, apparently my truck has depreciated $18,500 in 4 weeks. Invoice was $59k and change, and there were $1250 in rebates. I now have to make a decision to drive this piece of crap for a couple of years until I don't lose my butt as bad, or trade now and really lose. Again, lesson learned and I will never buy an FCA product again while I am 6 feet above ground, that is a fact.
There is something you need to understand. Currently the only repairs allowed under warranty for this transmission is a valve body or a complete transmission. You also need to understand that valve body is composed of about 100 parts made by different vendors at different times and then assembled. The probability is the valve body has a defective component in it. Your new valve body will have whatever has been produced lately. Hopefully that takes care of the problem. Because it has the same part number means nothing. Production date on the valve body means more. If that does not fix it, they will authorize a transmission. That will also verify to FCA, that the valve bodies are the problem assuming that fixes the issue. My guess is if enough valve bodies are replaced and it fixes the problem, they will check to see who made the parts on the bad ones to narrow it down to a supply vendor. Yes you guys are guinea pigs, but I would rather have it fixed, even though it sucks for you guys to deal with this.
 

VinnyRam

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Add me to the list. Limited built date 11/30 with 150 miles. Back into a driveway to pick up a sofa and left the engine running. Loaded the sofa 15 min later and put the truck in drive.....nothing. Likely pressed down on the gas pedal and truck shot forward. Didn't happen again the rest of the day. Will keep an eye on it...
 

Electrical

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Hey all,

Please send us a private message before your appointments. We would like to gather some additional details and ensure that this is properly documented.

Darlene
Ram Social Care Specialist

Boom. Thank you Darlene.

This is not the typical "how can we help" message... this implies FCA visibility and concern. Let's get this fixed.
 

BlkLimited22s

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The one thing I see no one commenting on is the status of their transfer case at the time of the issue. I wounder if 4WD auto vs 2WD has an effect?
 

Paulny

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The one thing I see no one commenting on is the status of their transfer case at the time of the issue. I wounder if 4WD auto vs 2WD has an effect?

Mine doesn't have the 4WD auto option, and has been in 2WD each time it has don't it. Yesterday it did it again, so instead of giving it gas and letting it slam into gear again, I put it in reverse first and then it went into gear with no hesitation. As someone mentioned, apparently reverse takes more vacuum pressure thus allowing it to then go into drive without fault. I have no idea what is causing this, but I am getting a new valve body installed this week before a new tranny is the next option. Fingers crossed.
 

Tarheel Ram

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2019 Limited with < 300 miles and this has happened to me three times. Just read thru all 13 pages of this thread. Wondering has there been an "official" fix yet so that when I contact dealer they won't be clueless....Build date 12/18
 

Paulny

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2019 Limited with < 300 miles and this has happened to me three times. Just read thru all 13 pages of this thread. Wondering has there been an "official" fix yet so that when I contact dealer they won't be clueless....Build date 12/18

No official fix yet. I have purchased two consecutive '19 Ram's and both have had this issue. First one they replaced tranny, and second one they are replacing the valve body this week and will replace tranny if not fixed with vb. Tragic so many trucks are having this issue, and still no fix yet.
 

DVYRAY

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Ideally the tech needs to see it happen while the witech is connected. If he has no fault codes, he is screwed. Your video will show him it happens, but thats all. But he needs fault codes to create event data. He can monitor a lot of data as to what is exactly going on if connected to witech when it happens. Then you need a tech that can actually analyse data as he sees it. That can be a big problem. Most techs can't. You said he pulled codes. Do you know what they were? If he had codes tied to the trans, he has event data. If he just erased them, that tech is an idiot. Find another dealer.
He gave me the sheet-not in front of me. He said there were "no" codes related.
 

DVYRAY

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This "TSB" is for older build trucks I believe. This did not apply to either of mine which were built in 8/18 and 11/18. I told the tech about this TSB and he ran a diagnostics test which yielded no update or TSB needed as my software had the latest update from the factory. I am supposed to get my "new" valve body installed early next week and while I am usually an optimistic person, I feel that this is just part of the process to eliminate alternative fixes before another transmission gets replaced. The "new" valve body is the same exact part # I have in my truck now, and I suspect is in all '19's to this point. Therefore, this will probably not fix my issue and inevitably the dealer will then recommend yet another transmission. Honestly, I don't feel FCA has a clue what is causing this issue which is why they are installing replacement valve body's and transmissions in the hope this will put a band aid on until a permanent fix is issued...if at all. I would have to agree with another forum members post that FCA rushed this truck to production and thus the many quality issues. A new vehicle should never leave an assembly plant with the number of issues my trucks have had, and it's clearly evident that quality control is simply non-existent with the FCA brand. I have a $63500 truck (again) that sits in my driveway and I don't even look forward to owning much less driving it. Ironically, I went to two different dealers this past week looking to trade, and was only offered $45k from both. So, apparently my truck has depreciated $18,500 in 4 weeks. Invoice was $59k and change, and there were $1250 in rebates. I now have to make a decision to drive this piece of crap for a couple of years until I don't lose my butt as bad, or trade now and really lose. Again, lesson learned and I will never buy an FCA product again while I am 6 feet above ground, that is a fact.
I hear you! My 2017 was a pretty good truck, with no issues I remember. It was sadly totaled in an accident-not my fault. Of course I did get screwed on settlement!! Was looking forward to the new truck! ...Until all the issues too!!! Shame on FCA!!!!!!
 

Jtbarrett88

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ADD ME TO THE FREAKING LIST! Just took delivery of my 2019 Ram 1500 Laramie Sport package a week ago and IMMEDIATELY the very first time I put the thing in drive on the lot it did this same thing! put it in drive and it acted like it was in neutral, pushed the gas pedal a little, didn't move....pushed it some more and CLUNK! LUNGED FORWARD! Truck has 200 miles on it and has done it 7-8 times now and the dealership has a case in with "star" as they called it.... just pisses me off seeing as tho its BRAND NEW.... technician witnessed it happen 2 times, so hopefully something gets done.. sticker price was $56000 and was built in December 2018... very bad taste in my mouth right now with RAM!
 
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Paulny

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ADD ME TO THE FREAKING LIST! Just took delivery of my 2019 Ram 1500 Laramie Sport package a week ago and IMMEDIATELY the very first time I put the thing in drive on the lot it did this same thing! put it in drive and it acted like it was in neutral, pushed the gas pedal a little, didn't move....pushed it some more and CLUNK! LUNGED FORWARD! Truck has 200 miles on it and has done it 7-8 times now and the dealership has a case in with "star" as they called it.... just pisses me off seeing as tho its BRAND NEW.... technician witnessed it happen 2 times, so hopefully something gets done.. sticker price was $56000 and was built in December 2018... very bad taste in my mouth right now with RAM! I know they are going to try updates and all sorts of things, send it home, and it's gonna happen again.. annoying seeing as tho dealership is 50 miles away from me... very frustrated at this moment!

I feel your pain, trust me. It's very frustrating and not to beat a dead horse, but FCA has the WORST quality control dept. of any automaker I have ever experienced. How these trucks are allowed to leave the factory with absurdly obvious defects and quality issues is beyond me. Chrysler/Dodge has historically been known as the manufacturer that simply produces junk....my only other Chrysler purchase was a new '98 Jeep GC Limited which was eventually purchased back as a lemon. However, I would have thought that FCA had made strides 21 years later, but after purchasing back to back '19's with numerous quality issues (including the infamous slamming into gear after drive is selected), it's clearly evident to me that FCA is still producing junk with a pretty dress on to hide it. I am scheduled to have a "new" valve body installed tomorrow, but my dealer called today to inform me they already inquired about obtaining a new tranny. That tells me they suspect the new valve body won't work. Currently, I have been taking my truck to dealerships trying to trade it in. I am painfully finding out that FCA also has the biggest depreciation of any vehicle I have owned. It's absurd what I am being offered for my Rebel 12 which is only 4 weeks old. I know you take a hit when you drive off the lot, but I was not prepared for my truck to take an immediate 30% loss. I am at the point where I am contemplating taking the hit and getting rid of this junk. It's worth losing the $$ to me for not owning a FCA product and piece of mind at this point.

I wish you luck, and am sorry to hear that you are experiencing this issue. If it's not too late, can you return the truck and back out of the deal?
 

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