EMS_Pilot_66
Well-Known Member
With my road noise issue I’ve found that
Took the service rep on a road test and had him sit in the back. He confirmed he could hear the changes. A week later when I left my truck at the shop for them to work on this, center grid line missing and brake squeal I was told after 2 days that nothing was done. They couldn’t confirm the brakes(which I knew they couldn’t in warmer dry weather) but what really irritated me was that they said (this is the second time also) that I didn’t have ANC with my truck. I just looked at them dumbfounded and then laughed at them. I showed them where ALL Hemi 5.7s have ANC and showed them my window sticker showing it. They said well you don’t and instead of arguing with them I took my keys and said I’ll contact the ram specialist helping me. Well they call me an hour later saying that the tech did some more research and indeed I did have ANC (DUH) and that it was imbedded into the amp. So what are they going to do about it you ask? Nothing it appears, and I mean any of it according to the ram specialist.
Email from specialist today.
“This is (specialist name) from Chrysler Case Management
I spoke to (service reps name) today and he advised they have no further options to change the current features of your truck. (Service reps name) stated he tried different software and it has and will lead to system corruptions if applied to your unconnect system. My onsite uconnect team stated the same about module changes and potential harm to your system so it's an option to change the system to have 3 grid lines.
With regard to your break noise I was advised by the dealership they found no abnormality.
I wish there was more I could do.”
Nothing about the road noise as you can see. I love the truck but definitely not happy with the service by the dealer so far.
1. The road noise comes from the back wall like most others. Doesn’t matter the speed.
2. When testing I had the a/c or heat on. Doesn’t matter if auto or manual control.
3. Mute audio then manually turn off hvac system.
4 Results were road noise drastically reduced. You could tell the vents were closing.
Took the service rep on a road test and had him sit in the back. He confirmed he could hear the changes. A week later when I left my truck at the shop for them to work on this, center grid line missing and brake squeal I was told after 2 days that nothing was done. They couldn’t confirm the brakes(which I knew they couldn’t in warmer dry weather) but what really irritated me was that they said (this is the second time also) that I didn’t have ANC with my truck. I just looked at them dumbfounded and then laughed at them. I showed them where ALL Hemi 5.7s have ANC and showed them my window sticker showing it. They said well you don’t and instead of arguing with them I took my keys and said I’ll contact the ram specialist helping me. Well they call me an hour later saying that the tech did some more research and indeed I did have ANC (DUH) and that it was imbedded into the amp. So what are they going to do about it you ask? Nothing it appears, and I mean any of it according to the ram specialist.
Email from specialist today.
“This is (specialist name) from Chrysler Case Management
I spoke to (service reps name) today and he advised they have no further options to change the current features of your truck. (Service reps name) stated he tried different software and it has and will lead to system corruptions if applied to your unconnect system. My onsite uconnect team stated the same about module changes and potential harm to your system so it's an option to change the system to have 3 grid lines.
With regard to your break noise I was advised by the dealership they found no abnormality.
I wish there was more I could do.”
Nothing about the road noise as you can see. I love the truck but definitely not happy with the service by the dealer so far.