Well my first post on the forum. I discovered the 2 cracks in the rear window frame this week and water on the back seat. I’m at 30k miles, lucky I made it this far it seems.
Took it to the dealership, they replaced the rear glass but the problems are what has followed after:
-they left the barcode stickers on the glass and it was super dirty, not a super big deal but not a clean finished job
-they left the whole old power rear sliding rear window assembly in the bed of my truck! Seriously? Do they expect me to haul off the old back window?
-the middle seatbelt no longer retracts since they removed the rear seat
-the middle seatbelt guide isn’t even installed back properly, the seatbelt is literally fed back through the wrong hole
-the side seatbelts were stuck behind the back seat and it took me 15min to dig them out
-the back door seal is now torn up
-the plastic covers that hide the screws for the trim are broken and do not stay in, they fall out going down bumpy roads
-to top it off the invoice says they replaced my floor mat for recall and didn’t even tell me. AND the invoice says they replaced my third brake light but they didn’t. I can tell it’s the original 3rd brake light because it has scratches on it and bugs inside of it!
My local dealer is a joke, not the first issue I’ve had with them. I already called and filed a complaint with Ram, they claim a case manager will be calling me next week