Rear Window Leak Class Action Lawsuit Status Update

[Lawman1Bravo]

Refile the case again Ram / who ever the F .

 

[Lawman1Bravo]

Can anyone give facts to IF and WHEN the replacements or what model year this has been corrected?
Isn t there a @RAMCARE person here who can help clear up all the information ?
I am not wanting to wait till everything gets wet to decide what to do.
Maybe preventative measures soon.

They don’t give a sh?t . They want us to get a new diagnosis on our back window here in Pittsburgh that was installed in Michigan at a dealership up there . Said they will see what they can do and they don’t pay for diagnostics that are done even though we already paid to have the window replaced up north we wouldn’t have to pay for it if we took it back to them they are over 7 hours away from us . Since we have to start over we have to pay for the diagnosis with a new dealership about our back window . The back window we just paid for a few weeks ago they have to see what they can do . WTF never again am I buying a Ram said it already saying it again top of the line my azz . Nothing but issues and they don’t have your 6 .

 

[Chris3058]

The class action lawsuit is still underway. It is "Effie Johnson Norman v. FCA US, LLC" (Case #2:22-cv-11393) and was originally filed on June 22, 2022 in Detroit. I posted in the Rear Window Leak thread that they had a zoom hearing today for a motion to dismiss filed by the FCA attorney. I listened to both sides and the FCA attorney is arguing that the class only has 38 people while there's hundreds of thousands of 5th Gen trucks sold, therefore, it's not a widespread problem. He argued that 'windows' are not covered because they're prone to breaking by numerous factors, and like wipers, they could be considered a frequently replaceable item. All in all, it was a frustrating but enlightening experience watching the so very slow wheels of justice turn.

I grabbed the plaintiffs attorney's name and looked him. He had an email online so I crafted an email to him telling him about the Forum and that we have many members who have experienced the leaks from the window frame, shark fin, and CHMSL. I told him that FCA also made the enlightened decison to place the etorque equipment behind the driver's seat and it was prone to shorting out due to the water leak if the leak was in the right location. I even provided some links to some of the rear window leak threads and told him that members have been getting assistance from RamCares to try and get this covered under warranty. He responded and told me he'd pass along the information to his staff. I'm not sure if anyone form his office will reach out to folks, but hopefully, they'll read through some of the hundreds of pages of window leak threads. Anyway, just thought I'd share that the lawsuit is still going on and there's a remote possibility that someone could reach out to members who have had the leaking rear window.

The attorney's contact is: Daniel R. Ferri <[email protected]>

View attachment 160835

I emailed him. Sent my contact info....everyone with this issue should do the same.

 

[DEG]

I emailed him. Sent my contact info....everyone with this issue should do the same.

Not sure what they will do with your email since a judge dismissed their case last October. Judge said the plaintiff didn't pinpoint the exact nature of the defect and did not adequately demonstrate a uniform defect across the class.

 

[Chris3058]

Not sure what they will do with your email since a judge dismissed their case last October. Judge said the plaintiff didn't pinpoint the exact nature of the defect and did not adequately demonstrate a uniform defect across the class.

lmfao. Well. I didnt know that. BWAHAHAHAHAAAA.

 

[yellowboy]

Yes there trucks are junk- my first and last Ram also. Want to get rid of this POS before I need my fourth window. Plus burning oil now 1600 miles a quart and dealer said that's OK !??

I don't care if it's covered under the ext. warranty - the DOWN TIME IS NOT !
Looking around now but can't decide what to get.

 

[cerbo]

Yes there trucks are junk- my first and last Ram also. Want to get rid of this POS before I need my fourth window. Plus burning oil now 1600 miles a quart and dealer said that's OK !??

I don't care if it's covered under the ext. warranty - the DOWN TIME IS NOT !
Looking around now but can't decide what to get.

Good luck, I read the same stories on every brand. I m just hoping I got a good one cause I know people with 90K miles and no issues on their Rams. ???

 

[rightushook]

i need to get added to this, ******** its only 38. lying mother ****ers

 

[irishwake63]

Good luck, I read the same stories on every brand. I m just hoping I got a good one cause I know people with 90K miles and no issues on their Rams. ???

I heard Toyota is the best bet with less issues IDK

 

[cerbo]

I heard Toyota is the best bet with less issues IDK

Toyota is a solid brand but they had turbo troubles on their new Tundra s for a while. I drove a new one when I was shopping but liked the Ram better, esp after their price was higher compared to Ram. We also bought a New Mazda cx90 SUV for my wife and for a solid brand the new cx90 had a lot of new model issues. Got 9K on that one and nothing big except a few TSB s so far. I had a new Mach 1 last year and the same thing on that site. Coyotte tick etc etc. If you went on that website you d think they are all falling apart but after decades on these sites I see a pattern of the complaints being far more vocal than the happy customers. It s sad that after Covid I don t think dealers are up to par to correct what should be simple. No pride in a job well done anymore. " Lazy" pays just the same I guess.

 

[1791]

i got this


Owner Name 1234 Anywhere St Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Backlite has been extended to 8 years/ 150,000 miles. This warranty extension on the Backlite applies to select 2019 - 2021 RAM 1500 Pickup vehicles. Our records show that you either own or lease one of the vehicles affected by this warranty extension. We are extending the Backlite warranty period because some of the affected vehicles within the above referenced population may experience a water leak from the top of the backlite or a cracked backlite frame resulting in an interior water leak. If you are experiencing any of these conditions now, or if you experience them in the future, simply contact your dealer to have the appropriate repair performed. Conversely, if you do not experience this condition, then your Backlite is operating correctly, and no repair is necessary. If you have already experienced this condition and previously paid for a repair, you may be eligible to receive a reimbursement. Visit www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt: FCA US LLC Customer Center P.O. Box 21-8004 Auburn Hills, MI 48321-8004 Attn: Reimbursement If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached at: 1-866-726-4636 or 1-866-RAM-INFO. Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference if necessary. This warranty extension applies only to the Backlite condition described above; the other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty Information book. FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction. FCA US LLC

 

[cerbo]

without my coffee yet I m reading this only covers the backline nd does not cover damage done by water?
What was the date of this letter?

 

[1791]

without my coffee yet I m reading this only covers the backline nd does not cover damage done by water?
What was the date of this letter?

September 2023
secondary damage is normally covered. gm + Nissan replace anything that got damaged from water intrusion our mileage may vairy, let's see how we get treated,

 

[hsaulean]

Good morning all. Add me to the affected vehicle list. I have a 2021 which has been smelling like mold for the better part of a year. I was not aware that this was a wide spread issue, nor have I ever owned a vehicle where the glass actually separated from the body. The truck went in multiple times for regular service with the dealer never bringing up any issues or asking about the smell. This truck gets driven sparingly. Finally I asked the dealer at 37k miles to investigate the smell and they told me there is no damage to the window frame, just that the corners allow in water. Repair was refused. I reached out to Ram cares on this site and was told that this issue is not covered, nor is it an issue that plagues these trucks..

 

[hsaulean]

i got this


Owner Name 1234 Anywhere St Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Backlite has been extended to 8 years/ 150,000 miles. This warranty extension on the Backlite applies to select 2019 - 2021 RAM 1500 Pickup vehicles. Our records show that you either own or lease one of the vehicles affected by this warranty extension. We are extending the Backlite warranty period because some of the affected vehicles within the above referenced population may experience a water leak from the top of the backlite or a cracked backlite frame resulting in an interior water leak. If you are experiencing any of these conditions now, or if you experience them in the future, simply contact your dealer to have the appropriate repair performed. Conversely, if you do not experience this condition, then your Backlite is operating correctly, and no repair is necessary. If you have already experienced this condition and previously paid for a repair, you may be eligible to receive a reimbursement. Visit www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt: FCA US LLC Customer Center P.O. Box 21-8004 Auburn Hills, MI 48321-8004 Attn: Reimbursement If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached at: 1-866-726-4636 or 1-866-RAM-INFO. Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference if necessary. This warranty extension applies only to the Backlite condition described above; the other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty Information book. FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction. FCA US LLC

I have extended warranty on my truck and they still denied the fix. The issues are with the install and the bonding substrate used as well as the quantity. Went down the rabbit hole a little to figure out the root cause.

• Not enough bonding material applied.
• Bonding surfaces were not prepped adequately.
• Window is not aligned properly relative to the cavity in fits in ( in my case driver side corner is an eight of an inch lower than the passenger side corner)
• Due to the aerodynamic shape of the trucks the rear window is subjected to pulling forces at speed.
• Pulling forces are greater along the edges due to the transition from a rounded surface to a flat surface.

 

[hsaulean]

One other anecdote on this. I am intimately familiar with FCA and their in house robot brand Comau. This is what is used in all FCA plants as their means of robotic automation. By nature, when you develop for yourself, you tend to not use the best/most expensive components or adhere to the strictest of industry standards because there is no outside scrutiny. They are light years behind the rest of general industry as far as technology is concerned, specific to robots. There has been a big push for them to go after general industry type applications, outside of the automotive industry, which needless to say went is currently going nowhere. By this metric I would be willing to bet that there are many other process shortcomings that end users are not, nor will they ever be, privy to.

 

[omaha_cyclone]

Good morning all. Add me to the affected vehicle list. I have a 2021 which has been smelling like mold for the better part of a year. I was not aware that this was a wide spread issue, nor have I ever owned a vehicle where the glass actually separated from the body. The truck went in multiple times for regular service with the dealer never bringing up any issues or asking about the smell. This truck gets driven sparingly. Finally I asked the dealer at 37k miles to investigate the smell and they told me there is no damage to the window frame, just that the corners allow in water. Repair was refused. I reached out to Ram cares on this site and was told that this issue is not covered, nor is it an issue that plagues these trucks..

Same exact situation for me on my 2022 1500 Limited. The ONLY water I can find coming in is from the corner of the rear window, and it's very minor. But I had a massive mold issue under the rear passenger seat. I had to pull the carpet up and tear out all the insulation because it was so molded and smelled awful.

My dealership charged $200 to confirm the leak, and another $250 for the sealing. I'm just going to seal it myself and cross my fingers. Could not find any other active leak source including the pano drains or third brake light.

What did you end up doing? Did you every have another leak?