Ok here is the final update and a little recap . By the way we are back home and the end result . Last Ram I will buy ( $74,000 plus with only 15,000 plus miles on her ) doesn’t mean any thing to Chrysler and been loyal for over 23 years . 1 Chrysler lied and back peddled . $250 for the glass ppl at the dealership and $850 some thing for the glass and taxes and what not . So was $1,700 some thing but I was lowered to $1,200 something and Chrysler paid $600 something toward the truck work and we $600 something and $394 ($1,013. Out of our pocket ) for the loaner from the dealership which Chrysler told us not to worry about it they would do what ever it takes and this was all done threw chat and the agent told me to prove it and requested a copy of the chat and was told it’s for internal use only sorry can’t have a copy . My insurance dropped the claim due to an electrical mechanical failure . Apparently it’s an exclusion from our policy .
1.) I don’t believe the dealership never took out the back seat ( fire ball , Ozo , and 2 military flasks and a ball cap under the rear seat ) they are heated and cooled and wires are ziptied in plus glass was still on the seats and never cleaned the glass up or out of the bed of the truck and just threw my fire gear and body armor on top of it and put the cover back on said because of personal items the didn’t do it . Was told originally that there would be an extra charge if they had too do it .
2.) Kept telling us that their tech couldn’t find any thing and ran diagnostics on her told us several times that they did in person and on the phone . Here’s the continuation of lies . Never ran any thing on the truck to find out how and why the glass spidered or why there was smoke and smell of wires burning . Came straight from the owner or GM of the dealership said Chrysler asked series of questions and that was that and so nothing was checked . Also told us her could have ran a million diagnostics on her but he wasn’t getting paid for it so the never did and wasn’t gonna waste his time if his dealership wasn’t getting paid and Chrysler didn’t authorize it .
3.) ( After window was replaced and remote start after snow fall to thaw out the truck . ) Have pictures and video of water dripping into the truck and the headliner was dripping and water was on the seats . Even ran her back down to the dealership and a sales manager seen the videos and pictures and felt the headliner and agreed about the water . By the way apparently no one works on Saturdays at this dealership in services just car salesmen and women.
So took her back on Monday and told us the glass company was coming back and supposedly couldn’t replicate the leaks . ( wife believes they fixed the window the 2nd time with out telling us because then they would be responsible for the headliner and the seats if for any reason they would be damaged from the water leaking onto them ) .
4.) There was no real communication between us or the dealership ( very little with Chrysler ) as if they were avoiding us and we would call and no one would pick up ( caller ID ) and no updates . My wife called them on a Friday and we were told the truck was done Wednesday but wasn’t gonna release the truck until they knew who was paying them plus charged us the extra days for the loaner even though truck was done mid week .
Bottom line is yes my truck is beautiful ( all the bells and whistles) Demonico red how ever not worth the B.S. and the lies and all the broken promises from Chrysler and Dealerships that represent their product and services . And of course I will be blasting the lies and BS that was told on every military fb sites and how they handled this .
