Well, I read this thread way too late. Ordered a cover from them with "rapid shipping." Did not get the order processed, let alone shipped, on-time, so I cancelled it. The order is "pending cancellation," but they money is not back in my account. Will reach out to the bank shortly.
But wait, there is more.
Got a cover from another company. The deal was good, but the cover was not. I did not want to bother the vendor, so reached out to the manufacturer as indicated on the warranty card. Turns out, "Real Truck" is the manufacturer or the warranty provider. No word from them.
Did more digging, and it sounds like what some of you suspected -- Real Truck is a retail conglomerate with focus on marketing and distribution. You're not buying from mom-and-pop off-road or truck enthusiasts. The folks behind the company are corporate suits backed by private equity. And I mean, suits:
View attachment 203171
See more at
https://www.crunchbase.com/organization/realtruck.
While I can install a truck cover in under 30 minutes, I will probably go with a Line-X cover + shop installation to get lifetime warranty and local folks who can help with any issues. The local Line-X support store promptly replies to my email, and that's what counts for any purchase over $500.