Realtruck.com probs; stay away!

[Jako]

Well, I read this thread way too late. Ordered a cover from them with "rapid shipping." Did not get the order processed, let alone shipped, on-time, so I cancelled it. The order is "pending cancellation," but they money is not back in my account. Will reach out to the bank shortly.

But wait, there is more.

Got a cover from another company. The deal was good, but the cover was not. I did not want to bother the vendor, so reached out to the manufacturer as indicated on the warranty card. Turns out, "Real Truck" is the manufacturer or the warranty provider. No word from them.

Did more digging, and it sounds like what some of you suspected -- Real Truck is a retail conglomerate with focus on marketing and distribution. You're not buying from mom-and-pop off-road or truck enthusiasts. The folks behind the company are corporate suits backed by private equity. And I mean, suits:

View attachment 203171

See more at https://www.crunchbase.com/organization/realtruck.

While I can install a truck cover in under 30 minutes, I will probably go with a Line-X cover + shop installation to get lifetime warranty and local folks who can help with any issues. The local Line-X support store promptly replies to my email, and that's what counts for any purchase over $500.

Take a good look at the Line X covers. Fairly certain they are rebranded. Best wishes on your purchase,

ACCESS Roll Up Tonneau Covers | Pickup Truck Bed Cover Lineup I believe this company and Diamon Back covers are not owned by Truck Hero.

LOMAX Folding Hard Tonneau Cover | Tri Fold Truck Bed Covers

Official Site of the LOMAX Folding Hard Tonneau Cover. Protect your cargo from the elements with one of these model specific aluminum Tri Fold Truck Bed Covers.

www.agricover.com

 

[StuartsFriend]

@Jako - thank you, you just answered my next question about covers that aren't Truck Hero associated. And yes, Line-X is most definitely rebranded, but lifetime warranty and having access to local shop helps.

 

[Jako]

@Jako - thank you, you just answered my next question about covers that aren't Truck Hero associated. And yes, Line-X is most definitely rebranded, but lifetime warranty and having access to local shop helps.

Thanks for the info on Line X warranty. I have a Bak Flip out of warranty that leaks some. Not all Bak Flips doing. Part of the leak problem is the design of the Ram bed. My 2001 Dodge Ram 1500 had no issues with leaks. I use an Extang snap cover on that and the covers hold up about 10 years. I've tried 4 different covers on my 2019 and they all leak, again not all the fault of the covers. The Bak seems to fit my needs but I never drive with the cover against my back window with all the issues members have with leaking rear windows.

 

[Magredvet]

Wow, wish I had read this thread first.....ordered a windshield shade on 23 July....rapid ship.....when my order was still "pending" on Aug 1st, I requested assistance on their website. Bot told me it would take 5 days to locate the order, and find out where it was. I thought that was a ridiculous response, so I cancelled the order. Here we are on 21st Aug and it still states pending cancellation on their website. What a terrible buying experience with zero customer service. Filed a claim with BBB,and their response was .....once the cancellation is approved they will refund my money. Currently they have had my money for nearly a month, with no sign of product or refund, or any reasonable reason why. I for one will never order anything again from this company....what a sham. Luckily I'm only out $60 instead of those who have paid much more.....

 

[Driver]

I bought from Realtruck a year ago and the wind deflectors didn't fit. Customer service couldn't understand the problem and manager seemed afraid to come to the phone. Ultimately they decided I was doing something wrong.

The worst part was their attitude. I truly think they care if the customer is happy or not. I am done with them.