All I expected was to be put into either a rental/loaner, this isn't a standard warranty repair that takes a few days, its months and a car in the interim shouldn't be on my dime. Point is moot now as I found a contact at HQ who actually can do something and they have taken over the case and providing rental. Point remains that RamCare does not have the authority to help you, they are window dressing
I understand your frustration with lack of resolution on your truck. The loaner vehicles are provided by individual dealers, not FCA/Stellantis.
The fact that you were able to get to a contact at HQ is great, it sounds like you are provided with free rental and thing are rolling. I am pretty sure that your issue has been referred back to RAM Care and they decided to put you into that rental. They probably asked the dealer to put the part on order on to the most urgent status, if the dealer has not done so.
I used to work for RAM Care, back then, it was the Customer Service Hotline number you find in your owners manual. Once in a while, somebody some how got the phone number to the CEO or another high up management and make a complaint of some sort. The info is passed back down to the customer service center personnel and a select few would get the opportunity to work on these "Executive Referrals."
Being that it came from higher up, we would have a lot more leeway to make the customer happy. It is understood that these "Executive Referrals" would be handled by one person and the issue should never go back up again. We had access to a lot of databases, information systems and people to speak with to get things resolved.
So, yes, RAM Care is not just window dressing, but rather do what ever they can based on the parameters. "The squeaky wheel gets the grease..."