Rambox/E-torque order tracking

[Slim]

Great, now you are going to make me check mine

Sorry!

 

[Slim]

Dealer just called me. They still see my order as D status with a ship date of June 14. I was told they have seen no movement on any of their other RamBox orders. They have been given no further information. They are just as frustrated as the rest of us.

 

[Edwards]

I almost feel as bad for them as I do for us...

 

[Boatjockey]

Dealer just called me. They still see my order as D status with a ship date of June 14. I was told they have seen no movement on any of their other RamBox orders. They have been given no further information. They are just as frustrated as the rest of us.

Any possibility of getting a regional rep involved, placing a new order and expediting it as a gesture of good will? Your situation is unacceptable and totally unfair and unreasonable. They need to make it right for you.

 

[edrclark]

Dealer just called me. They still see my order as D status with a ship date of June 14. I was told they have seen no movement on any of their other RamBox orders. They have been given no further information. They are just as frustrated as the rest of us.

lets see, 2 delivered, 1 about to be, 3 just moved to KZ today and at least 3 just built in the last few days. yeah, right no movment

 

[Edwards]

lets see, 2 delivered, 1 about to be, 3 just moved to KZ today and at least 3 just built in the last few days. yeah, right no movment

His dealer has seen no movement of their RamBox orders...

 

[Edwards]

I just figured out that today makes 14 weeks for me. I was going to see what Ram chat has to say but apparently a whole lot of you are clogging up the system this morning!

 

[edrclark]

Oops, thought he was talking about the ram chat folks, my frustration is getting the better of me

 

[Edwards]

Right there with you. I'm making myself read things twice when my vision narrows.

 

[edrclark]

Yeah, ram chat just kicked me off

 

[Boatjockey]

His dealer has seen no movement of their RamBox orders...

His dealer appears as incompetent as FCA has been with their communication and production planning. It's hard to pinpoint the source of his issue but his dealer is obviously lacking the skill or the desire to help him. Time to go up the food chain !!!

 

[Edwards]

Yeah, ram chat just kicked me off

They just gave me the boot too.

 

[Boatjockey]

Yeah, ram chat just kicked me off

You guys are the customers spending a lot of money on a product that the manufacturer has failed to produce as promised. That is bad enough but to treat you with such a lack of respect is beyond unacceptable. As a business owner, I would not tolerate such behavior from my employees toward a customer. They should be reaching out to you and be grateful that you have shown such patience. I certainly would not buy their product if they did that to me.

 

[Slim]

lets see, 2 delivered, 1 about to be, 3 just moved to KZ today and at least 3 just built in the last few days. yeah, right no movment

I am discussing my dealers Rambox orders specific to them

 

[Slim]

His dealer appears as incompetent as FCA has been with their communication and production planning. It's hard to pinpoint the source of his issue but his dealer is obviously lacking the skill or the desire to help him. Time to go up the food chain !!!

I have been very happy with my dealer and we have reached up the food chain, but the food chain is not reaching back down

 

[YardSale]

I wouldn't be so quick to blame the dealers..........they're just as frustrated as we are......at least mine is.

 

[Boatjockey]

I was refering to his comment about his dealer not seeing any movement with Ramboxes. My dealer looked in his computer, did a 3000 mile search and was able to locate Rambox vehicles within the entire U.S.. It took him less than 30 seconds.

 

[Slim]

I was refering to his comment about his dealer not seeing any movement with Ramboxes. My dealer looked in his computer, did a 3000 mile search and was able to locate Rambox vehicles within the entire U.S.. It took him less than 30 seconds.

I am talking about the other pending ones they have on order from my dealership. None of those have been received or have moved past D yet. I understand that there is movement for others dealerships or locations, but no luck for my specific dealership.

 

[Duane]

I am talking about the other pending ones they have on order from my dealership. None of those have been received or have moved past D yet. I understand that there is movement for others dealerships or locations, but no luck for my specific dealership.

You guys are the customers spending a lot of money on a product that the manufacturer has failed to produce as promised. That is bad enough but to treat you with such a lack of respect is beyond unacceptable. As a business owner, I would not tolerate such behavior from my employees toward a customer. They should be reaching out to you and be grateful that you have shown such patience. I certainly would not buy their product if they did that to me.

Guys, my RamBox equipped truck was built on July 18 & has been in JS (storage) since then.....likely with that nice dark blue leather-covered dash baking out in the sun. No information or courtesy communication from FCA at all. So very disapointing & frusrating.

 

[2019REBEL]

Yeah I'm thinking it's probably a legality thing. Too bad because that would have been cool, I would have loved to see the post when he picked it up with the Ramboxes full of beer and ice!

Could have been Rootbeer.