The way dealerships operate today is sad. There use to be a saying that went something like, if the customer walks out the door... he is not coming back. So basically don't let them leave without trying to make a deal. But these dealers don't even care to talk to you. It's either sign and buy under their conditions or leave. And on top of it, you are dealing with salespeople as the middle men that don't know anything about the car or truck.
A quick story or rant if anyone cares to read:
One of my recent visits to a dealership I made an offer to buy a truck. Salesman takes my offer and leaves to go see someone in the back office. He comes back a few minutes later and again sits back down at his desk right in front of me and my wife. Doesn't say a word. And I mean not a word, nothing. Not even to say it will be a couple of minutes, nothing, just sits there. Me and my wife look at each other with a puzzled look. But I decide to let this play out and we all just sit there quietly. After another couple of minutes the salesman picks up the phone without warning and starts dialing. I am thinking he must be calling the back office to get some info for me. But no, he starts making cold calls to people who put their info into the Ram website. WTF! You have a customer right in front of you, you can't make small talk for a minute or two, or even update me on why we are just sitting here? Well, at the end, there was no deal, and me and my wife left there laughing and discussing how awkward the whole thing was. No people skills, no knowledge of the truck, and this is their careers. It surprises you that these places stay in business, but they do. It just makes you think how much better a dealership could actually do if they had any common sense and could actually talk to a customer while keeping their own arrogance and ego in check. In today's world, they seem to put more effort into pushing customers away than actually bringing any in.