petersandler
Active Member
My experience with their finance guys a few years ago buying a Grand Cherokee from them was even worse. Their finance guys are a bigger profit center than their car salesman. After agreeing upon a price for the Jeep GC, I spoke to their finance guys before I traveled to DC and was told 2.9% was the best they could with my 840 credit score. I showed up with a bank check from Pentagon Federal (with 1.9% financing) and they claim they have to put me through a government background check due to the Patriot Act. I claim BS and ask to speak to a finance manager. "I'm not paying in cash." I explain to the manager that I have a bank check drawn on a local bank that is required by federal regulations to engage in a full KYC (know your client) background check before loaning me money. We literally go in circles for an hour, with me telling them I'm not giving them my SS# unless they show me what their best available rate is for top tier credit. They go from the 2.9% to 2.49%, and I still them I'll just use my own financing. It isn't until I threaten to leave the dealership that they are willing to produce a rate sheet from US Bank that shows rates as low as 1.79% for 830+ credit. I tell them, ok, you get me 1.79% I'll take your financing, otherwise if you won't take my bank check I'm out of here. The sales process was great, the finance department almost ruined it for me. I opted to order the truck locally at 1% under dealer invoice instead of making the trip back to DC and dealing with them again.I hear ya! @eerattler and I were talking in another post about our buying experience from Koons, within a couple of weeks of each other. My overall experience was excellent, EXCEPT the finance. I have (had at the time) 856 credit score, yet was offered pathetic 4.9 for 72 months. They asked how long I wanted to finance and I said 60 or 72 months....but if I'd known about the 48 months I would have done that. Now, I have to go through the hassle of refinancing.