sflindsey
Active Member
Pretty smooth for the most part. I am not sure what part of the country you are in. I am in Columbus, OH. I had a little problem with the local towing company that was assigned to pick it up. Vroom assigned the pickup to a logistics company in Atlanta. The logistics company contracted with a local towing company to pick up the truck and deliver it to an auto reseller. Vroom indicated that I would get paperwork from the tow truck driver. The tow truck arrived on a Monday. The driver said that the paperwork would be emailed to me. I did get the email. Vroom also indicated that I would receive a bill of lading which I would submit to them so they could process the payment.How was your transaction experience? I have an offer from them that's $2-3K higher than what any dealer has been willing to give for trade-in, but am leery of the gap in time between when you hand over the vehicle, title and keys and actually get paid.
es
On Wednesday I still did not have the BOL. I contacted the towing company again and they were confused. They said that the logistics company would handle that. I contacted the logistics company and they said that the towing company is responsible for the BOL. I finally called Vroom back. They were very helpful. They tried contacting the logistics company while I was on the phone with them but got no answer (probably because they were gone for the day). I gave Vroom the towing company information. They tried contacting the towing company while I was still on the phone with them. The towing company did not answer but the Vroom customer service agent left a voicemail. The towing company called me back (instead of Vroom) and sent me the BOL. I forwarded the BOL to Vroom. Vroom processed the payment to the bank that I had my loan through and the payment to me on Thursday. I had the check in my hand on Friday.