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Power Tailgate not opening

cchella24

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Hey Forum,

My tailgate would not open. I'm pretty sure its malfunction with the electronic release...I can hear it clicking when I try through power or manually. Thought I'd reach out on here first. With this COVID I'd rather not take it in if I dont have to..Does anyone know any troubleshooting tips or repairs that I can do??

Thanks,

Christopher
 

Jus Cruisin

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Try to open it yourself. Hit the latch and actually PUSH against the tailgate at the same time. My wife doesn't close it tight at times. Still enough to indicate it's closed but it won't open on its own or by hitting the latch and pulling. Just a little push while holding the release button /area and it pops open
 

RamCares

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Hey Forum,

My tailgate would not open. I'm pretty sure its malfunction with the electronic release...I can hear it clicking when I try through power or manually. Thought I'd reach out on here first. With this COVID I'd rather not take it in if I dont have to..Does anyone know any troubleshooting tips or repairs that I can do??

Thanks,

Christopher

Hi @cchella24 - I regret to hear that you are experiencing trouble. I understand your sentiments, however, If this is something that you do have to address with your dealer, please do not hesitate to follow up with us via PM so that we may provide you with an additional layer of support for that process.

Mark
RamCares
 

Frankejr74

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Hey Forum,

My tailgate would not open. I'm pretty sure its malfunction with the electronic release...I can hear it clicking when I try through power or manually. Thought I'd reach out on here first. With this COVID I'd rather not take it in if I dont have to..Does anyone know any troubleshooting tips or repairs that I can do??

Thanks,

Christopher
Mine did the same thing. I had to take it to the dealer to it reprogrammed. Now I have to push the tailgate in just a bit to get it to unlock
 

cchella24

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Try to open it yourself. Hit the latch and actually PUSH against the tailgate at the same time. My wife doesn't close it tight at times. Still enough to indicate it's closed but it won't open on its own or by hitting the latch and pulling. Just a little push while holding the release button /area and it pops open
Tried all that...I cant get inside the bed because of the tonneau to push against the tailgate
 

cchella24

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Hi @cchella24 - I regret to hear that you are experiencing trouble. I understand your sentiments, however, If this is something that you do have to address with your dealer, please do not hesitate to follow up with us via PM so that we may provide you with an additional layer of support for that process.

Mark
RamCares
Thanks Mark, will do!
 

jloops

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Florida
Hey Forum,

My tailgate would not open. I'm pretty sure its malfunction with the electronic release...I can hear it clicking when I try through power or manually. Thought I'd reach out on here first. With this COVID I'd rather not take it in if I dont have to..Does anyone know any troubleshooting tips or repairs that I can do??

Thanks,

Christopher

I had the same issue. Took it to the dealership several times was told they couldn’t duplicate the issue. Saw on a different thread to adjust the passenger side striker bolt where the tailgate latches about a 1/16th rearward, some people had to go 1/8th inch. Only took a few minutes and haven’t had the issue since.
 

Big Ballers

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I had the same issue. Took it to the dealership several times was told they couldn’t duplicate the issue. Saw on a different thread to adjust the passenger side striker bolt where the tailgate latches about a 1/16th rearward, some people had to go 1/8th inch. Only took a few minutes and haven’t had the issue since.
Had the same problem. Service manager did same as above.works perfect now.
 

RamCares

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Had the same problem. Service manager did same as above.works perfect now.

I am glad to hear that your dealer was able to assist with this, @Big Ballers. If you are ever in need of any additional support, our team is always a private message away.

Mark
RamCares
 

HMC8403

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My tailgate wouldn't open by use of manual handle but worked fine with the keyfob. Dealer replaced the handle.
 

james.h.morris68

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Same problem with mine. Just started the other day. 27k on the odometer. Doesn’t matter if it’s the roof button, key fob, or handle in the tail gate. Always sticks unless I push it around. I gave it some lube on the latch in case it was that sticking and no joy. I’ll adjust striker tomorrow and advise.


Sent from my iPhone using Tapatalk
 

Diamondback

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I finally had the issue last weekend -- but it wouldn't close. I was like, WTH?
Then I remembered everyone's posts here and held the tailgate open about 45* and pushed to the driver's side and it closed. The striker (larger diameter) was trying to enter the latch when the smaller diameter is supposed to.

PUSH the tailgate closed and grab the handle (like @Jus Cruisin said). If it opens, then go from there.

If needed, take to the dealer - there are plenty of items the Techs have to fix it. If you are able to fix yourself, put spacers in on the passenger side like the others have said (there is another thread regarding how to do that). For me, I had to adjust the T-45 Torx Bit passenger side striker and move it back a bit because the TAILGATE OPEN light was always on, and I had to SLAM the tailgate to get it to close. Then, I could hit the inside button or the FOB button and it opens beautifully.

STAR CASE S1823000056 (shows how to adjust the tailgate plate - once you get it open, or course) and S180800156 (may not apply to you since you hear the CLICK)
 

RamCares

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Same problem with mine. Just started the other day. 27k on the odometer. Doesn’t matter if it’s the roof button, key fob, or handle in the tail gate. Always sticks unless I push it around. I gave it some lube on the latch in case it was that sticking and no joy. I’ll adjust striker tomorrow and advise.


Sent from my iPhone using Tapatalk

Hi @james.h.morris68 - If you do have to address this with your dealer, please be sure to follow up with us via private message. We would like to escalate a case on your behalf so that your dealer has the additional support of a specialist in addressing this.

Mark
RamCares
 

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