Drago1978
Member
- Joined
- Oct 22, 2018
- Messages
- 22
- Reaction score
- 6
So I ordered a fully loaded 2019 Ram crew cab 4x4 1500 Laramie with Offroad package pretty much every option possible on this truck.
Now I have confirmed thru Ram that my order was correct and the Offroad package is supposed include the 1” suspension lift except my truck doesn’t have the 1” lift I have gone to the dealership and measured multiple Laramie trucks without the Offroad package and multiple bighorn trucks with the Offroad package all without air suspension just like mine.
Now the trucks without Offroad package all are the same measurements as my truck but the ones with the Offroad package are an inch taller in the front and rear???
When I called and talked to rams customer service she confirmed I should have the inch lift and said I need to take it back to the dealer and hopefully they can figure out something now keep in mind I’ve been to the dealer 3 times and they know less about the truck then I do lol I mean I know more about rams trucks from being a long time owner and reading about the 2019 before my purchase then they do and they work on them everyday. so the dealership is a challenge since they have no idea what part the truck is supposed to have and or not have lol
Now I’ve also talked to Ram customer care thru online chat and I’m not completely sure what she is saying but I took a screen shot and will attach the photo lol
I think what she is saying is yes I have the Offroad package but I didn’t get the 1” lift because I got the Offroad package for the rebel if I’m reading it correctly idk
I’m open for any thoughts or suggestions on what todo or how to get this fixed without just leaving my truck parked at the dealership for ever while they try to figure out what they are supposed todo u know.
All I know is my Laramie with Offroad package is the same hight as a stock Laramie and the bighorn they have with Offroad package is an inch higher in front and rear. So I would like to know why??
Now I have confirmed thru Ram that my order was correct and the Offroad package is supposed include the 1” suspension lift except my truck doesn’t have the 1” lift I have gone to the dealership and measured multiple Laramie trucks without the Offroad package and multiple bighorn trucks with the Offroad package all without air suspension just like mine.
Now the trucks without Offroad package all are the same measurements as my truck but the ones with the Offroad package are an inch taller in the front and rear???
When I called and talked to rams customer service she confirmed I should have the inch lift and said I need to take it back to the dealer and hopefully they can figure out something now keep in mind I’ve been to the dealer 3 times and they know less about the truck then I do lol I mean I know more about rams trucks from being a long time owner and reading about the 2019 before my purchase then they do and they work on them everyday. so the dealership is a challenge since they have no idea what part the truck is supposed to have and or not have lol
Now I’ve also talked to Ram customer care thru online chat and I’m not completely sure what she is saying but I took a screen shot and will attach the photo lol
I think what she is saying is yes I have the Offroad package but I didn’t get the 1” lift because I got the Offroad package for the rebel if I’m reading it correctly idk
I’m open for any thoughts or suggestions on what todo or how to get this fixed without just leaving my truck parked at the dealership for ever while they try to figure out what they are supposed todo u know.
All I know is my Laramie with Offroad package is the same hight as a stock Laramie and the bighorn they have with Offroad package is an inch higher in front and rear. So I would like to know why??