Order Tracking

[Siscoster]

Does Ram customer service even have the ability to tell you when your truck is on its way from the rail yard to the dealership via truck?
My dealership is telling me hopefully next week but won’t give me anything closer than that.

 

[surfingcrna]

Does Ram customer service even have the ability to tell you when your truck is on its way from the rail yard to the dealership via truck?
My dealership is telling me hopefully next week but won’t give me anything closer than that.

Not from my experience or most of what I've seen. Mine sat at the rail drop off for almost a week then appeared at the dealer. Neither FCA or my dealer could tell me anything.

 

[Siscoster]

Not from my experience or most of what I've seen. Mine sat at the rail drop off for almost a week then appeared at the dealer. Neither FCA or my dealer could tell me anything.

Good to know. You would think a company as big as FCA would be able to track and give delivery dates and details for delivery to the final destination.

 

[surfingcrna]

Good to know. You would think a company as big as FCA would be able to track and give delivery dates and details for delivery to the final destination.

Ya, it's been frustrating for most people I believe. I doubt they don't, just will not share it. Seems unlikely that assets are not kept track. And if they did, imagine, the threads would only be full of positive things I'm certain of it

 

[MSchnLoneStar19]

UPDATE:

12/1: KZ - Railcar Unloaded / Alliance, TX


Tic Toc !!!

 

[Ram’dit]

Ordered on 11/26. Vin Issued 11/28. Truck in pre-production stage D 12/1.

D = firm schedule - dealer has allocation and all parts available

 

[ChadT]

UPDATE:

12/1: KZ - Railcar Unloaded / Alliance, TX


Tic Toc !!!

Good man, I ordered 4 days after you.
I checked with the CS people today, "it has begun the shipping process, your dealer will know more because they're receiving it" etc etc.

 

[wingostar]

Good man, I ordered 4 days after you.
I checked with the CS people today, "it has begun the shipping process, your dealer will know more because they're receiving it" etc etc.

I am a nubie here but placed an order for a Limited on 11/26 and have a VIN but would like to know where you guys are getting the tracking status? Thanks!

 

[Siscoster]

I am a nubie here but placed an order for a Limited on 11/26 and have a VIN but would like to know where you guys are getting the tracking status? Thanks!

Through Ram chat or call customer service 866-726-4636

Make sure to have your VIN or Order number when you contact them.

 

[Siscoster]

I am a nubie here but placed an order for a Limited on 11/26 and have a VIN but would like to know where you guys are getting the tracking status? Thanks!

Also they did offer tracking through the forum but I know they had to stop recently for some reason. Not sure if they ever got it back up and running.

 

[Viking42]

Hi, my order got confirmed on 11/19 for a full option Longhorn with ramboxes, delivery to canada
What to expect from delivery delays, one months or four months?

 

[clippedwings]

Ordered 10/26. Delivered 12/4. 39 days. Better than I expected.

 

[Siscoster]

Ordered 10/26. Delivered 12/4. 39 days. Better than I expected.

What state are you in? If you don’t mine me asking. Mines was ordered a day after yours and it’s still waiting on a truck to deliver it.

 

[clippedwings]

What state are you in? If you don’t mine me asking. Mines was ordered a day after yours and it’s still waiting on a truck to deliver it.

Bought it from Courtesy Motor Sales in Altoona PA.

 

[Siscoster]

Bought it from Courtesy Motor Sales in Altoona PA.

Man they must have better logistics up there. Mines in Nashville which is 2.5 hours from my dealer in Kentucky.

 

[ChadT]

Took delivery today!
Ordered 10/25/18
Delivered 12/5/18

Thoughts in order:
- wow interest rates suck LOL
- THUSFAR, no transmission stick of doom
- Wow these materials/fit and finish is awesome. I really liked my gen4. Gen5 is a step up. This is a tight vehicle.
- it looks big, mean, and just plane good.
- the ride quality is awesome, coming from a 4th gen rebel with air suspension to a 5th gen on springs. I would say about equal
- soooo stock exhaust is too quiet
- 6'7" employee tested the crew cabs rear leg room. He fits!
- that plug in the rambox. Amazing.
- thusfar the heater is fast and yhe sound system quality is good!
- doorsticker 1308

 

[Siscoster]

My sales guy sent me this today! Ordered 10/27 arrived at dealer 12/6! Should be ready for pickup tomorrow some time!

 

[MSchnLoneStar19]

S

My sales guy sent me this today! Ordered 10/27 arrived at dealer 12/6! Should be ready for pickup tomorrow some time!

SWEET!!!!!

 

[MSchnLoneStar19]

UPDATE:

12/06: KZ - Vehicle Distribution Cente / Alliance, Tx

Hope it gets on the next Big Rig !!!

 

[Ram’dit]

Well my order has changed to status BG. I don’t think this is good. Order status changed on 12/7.

Anyone know what this means?