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Order Tracking

Ram’dit said:
Well my order has changed to status BG. I don’t think this is good. Order status changed on 12/7.

Anyone know what this means?
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Thanks to @devildodge and @alacombe for putting together this extensive order codes list. The formatting got messed up a bit when we changed forum software but I cleaned it all up and will have it stickied here.



Not Scheduled yet



BA New order that hasn't been checked

BB review by fleet department

BD special equipment processing

BE edit error

BG passed edit n/a for schedule

BGL edit ok parts unavailable

BX passed edit available for schedule

ZA Canceled



Scheduled:



C sub firm

D firm schedule - dealer has allocation and all parts available

D1 gateline schedule - scheduled to be built



Assembly Line:



E frame

F paint

G trim



Assembly Completed:



I built not ok'd

J built ok'd

JB shipped to body vendor

JE emission check

JS shipped to storage

KZ released by plant , invoiced



Shipping Status:



KZ L – released but not shipped

KZ M – first rail departure

KZ N – first rail arrival

KZ O – delayed/received

KZ-P - Arrived Ship - Thru Body Vendor

KZ OA – plant hold, quality audit

KZ OB – zone, dealer, sales, vehicle prep, tax, diversion or derailment hold, dealer refusal, vehicle diverted

KZ OC – carrier delay, strike-bound, emission or safety hold, rail car shortage, bad or insufficient load, inclement weather, need shipping order, manifest error

KZ OD – mechanical failure, glass damage, vehicle in repair, lacking parts or storage hold

KZ OE – misdropped or misshipped vehicle

KZ OF – shipped air freight, stolen vehicle recovered, show vehicle, test info code, vessel sailed

KZ OG – damaged vehicle, stolen vehicle, abandon to carrier, vehicle scrapped, donate vehicle, repair and auction

KZ OH – all other “O” type carrier codes

KZ T – second rail departure

KZ U – second rail arrival

KZ X – delivered to dealer

KZ Y1 – major damage – must not be sold as new

KZ Y2 – major damage – vehicle sold at auction



B - Your order exists but isn't fully confirmed yet. Plant doesn't know about it yet. Systems are checking the order to ensure it's valid in terms of sales codes, Finance is checking to make sure the dealer has all their ducks in a row, etc.



C - Your order is "subfirm". The plant can see the order at this point but it's not fully committed to building as the supplier may or may not be able to get parts to the plant to build the truck. I am not sure of all the details on this state yet so I can't comment further.



D - Firm order. Your order now has a name instead of a number: A VIN! Materials should have been ordered by this point if all goes well, you should have a truck.



D1 - The date is set for your truck to be built. The plant knows when it should have parts sequenced for building and it should start to be built within 48 hours of the date set.



D2 - It's going to be built. The computers are being programmed, materials are being sequenced, framing is about to occur.



E - Frame. Metal is welded together to form the body and frame. The body is inspected at the end of this step to ensure it's within tolerances.



F - Paint. The metal is coated, primed, sprayed, clearcoated, polished, inspected, and hand finished if necessary.



G - Trim. The engine is installed in the chassis, the interior is installed, the chassis is mated to the body, the bed is put on. At the end of this, your truck is built.



I - Inspection. Your truck goes through a battery of shakedown tests and measurements are taken to ensure the vehicle looks and performs as expected.



JB - Body Vendor. The vehicle is sent off site to have a spray liner put in, steps, etc.



JS - Storage. Some of you call this "Prison". I like to think of it as QA trying to ensure you get what you expected. Typically if something happens or is found in the I step (or even a previous step), it goes here to get checked and fixed. A panel looks off color, a part on your truck was in the same batch as a bunch of failed parts, a light doesn't turn on, etc will all cause the truck to get sent here for a detailed inspection and fix.

Another reason it can end up here is either the dealer has asked to have the trucked delayed (it has a full lot and can only handle so many) or it has a special event coming up. Typically that isn't done on a sold order. It can also end up here at the start of a model year where production is ramping up but the vehicle has not be released (or certified) for shipment.



KZ - Shipment. The truck is ready to be shipped. The dealer is actually charged for the truck. As you all know, this can be a source of delay. Typically you see me put two statuses here: Awaiting Shipment and "Staged for Shipment". The first means it is in the general shipping yard waiting to be pulled to be put on a truck and/or train. The second means it has been pulled to be put on a truck and/or train but it hasn't actually got on the truck or train yet. There are a ton of substatuses here to track the status of the vehicle as it makes its way through the shipping system. KZX is the only one that you really care about as that means it was delivered to the dealer.



Last edited: Jul 13, 2018
 
Wait, mine went from railcar unloaded on 12/7, to ingate/rebay at facility on 12/7 after today's update? Something seems amiss o_O
 
Paulny said:
Wait, mine went from railcar unloaded on 12/7, to ingate/rebay at facility on 12/7 after today's update? Something seems amiss o_O
Click to expand...

I believe that indicates that it had moved to the rail yard’s Auto Distrabution Center and is waiting on a Big Rig.

I am in the same status.
 
My truck went from D to D1 status on 12/5/18. When I look at the spread sheet provided in the tracking thread all of the codes are either D, D1, or KZ. Nothing in between. How do I find out when the potential build date or more specifics?
 
Between D1 and initial build is around 2 weeks. After the build starts, it can be built, JB, in less then a day. The time to KZ depends on what options have to be added

We have had people stuck in I for various lengths of time, but that is not normal
 
edrclark said:
Between D1 and initial build is around 2 weeks. After the build starts, it can be built, JB, in less then a day. The time to KZ depends on what options have to be added

We have had people stuck in I for various lengths of time, but that is not normal
Click to expand...
Hopefully mine will be within that time line. Maybe mine will be built just before Christmas. Then we will see about shipping down to North Carolina.
 
Not to get off-topic :oops: but is anyone else noticing the new builds (November and newer) do not have Active Noise Cancellation listed on the window sticker anymore? Did RAM pull the feature?
 
glennf14 said:
Not to get off-topic :oops: but is anyone else noticing the new builds (November and newer) do not have Active Noise Cancellation listed on the window sticker anymore? Did RAM pull the feature?
Click to expand...


Mine was built Dec 4 and it has it on there.
 
vin# 738303
Laramie w/sport package

Nov. 23: Ordered
Nov. 28: D1
Dec. 7: I (waiting for inspection)
 
Hmm. Mine better have it. It’s one of the reasons I ordered it. But at this point I’m stuck in BG status.
 
JayMann said:
You lucky SOB - what state are you located in? (I've heard order length could possibly be affected by location?)
Click to expand...
6 weeks from D1 to dealer. This is making me puke. My truck has been stuck in D for 36 days. No end in site.
 
berniez said:
6 weeks from D1 to dealer. This is making me puke. My truck has been stuck in D for 36 days. No end in site.
Click to expand...

I have a feeling if a 4x4 off road package truck shows up in any of the 3 dealerships in our suburb, they will sell within the week. We're right in the middle of "muddin'/camping/hunting" territory - how would these not be a given here??? maybe they ARE selling so fast that they're not even getting time to list them anywhere or show them in the lot - who knows...

Trail Boss is unfortunately looking more and more likely now - just waiting to see what kind of incentives/dealer discounts/rebates they'll offer next month.
 
Mine has arrived at dealer, scheduled for PDI. Won't be able to pick it up until next Friday....gonna be a long week:(
 
When chatting with FCA to get a status update, do you get one of the above order codes. I just get told things like "its in the schedule phase and could be there for 30 days"
 
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