Dealers get “allocations” aka a number of cars they can order. Each OEM does it a little different, but basically, your dealer ran out of allocations, and has to wait a period of time until they can order your truck. Don’t know how long, but they do. I would ask them to either refund the deposit or guarantee an order date that you can live with.
When I ordered mine, the dealer had allocations, and the Priced Order Confirmation was in my hand two days later. That POC had the ship date estimated almost right (2 days late) but shipping was 3 days early, so 30 days order to arrival.
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Finally...8 days after agreeing to a deal and placing my deposit followed by multiple fruitless inquiries as to the status of my factory order I now have a Priced Order Confirmation. The last conversation with a manager started off with his claim that FCA wasn't accepting orders for EcoDiesels (from any dealer, not just his) and it could be anywhere from a week to a month before my order would be accepted. At that point sensing I was getting the "runaround" treatment to cover up the dealer's incompetence I threatened to cancel my order and request a refund unless I was giving a straight answer. Less than an hour later he called back to say that the FCA was now accepting orders and he had my POC in hand!
My POC shows an order number but no Estimated Ship Date. Is that typical? What is the best way to track the process leading up to delivery? Do I have to rely on the dealer with a very poor communication record or is it still possible to check on my build status directly with FCA or the factory?
I'm left happy and pissed at the same time. Over a week seeming wasted. I can only hope the rest of the purchase process goes much better!