Order Tracking

[FormerTitanFan]

I just heard from my sales guy ([email protected]) who said my truck is scheduled to ship on May 3. That would be faster than I expected. But certainly I will take it.

Mr. Olsen gave me a very good deal by the way. Around 19% off MSRP.

I ordered the same day - congrats to you - nothing to report on mine - would really like to know I’ll have it by June 1st

 

[GadgetMason]

Any word from the dealer on that crazy RamChat response?

Thank you for reaching out and following up on your vehicle order. It can certainly be an exciting time when you order a new vehicle and I know I myself would be anxious to see some progress.

I have checked your status and at this time the parts required to build the vehicle are being scheduled.

I understand you desire for this to move forward. The next best check in date to see if anything has changed would be April 29th. At that time if there is no further movement the case could be escalated again to provide you with a further update.

Thank you for your patience


Nicole | Ram Customer assistance

Basically an f’off and check back in 2 weeks. No real info...

 

[L2R512]

Thank you for reaching out and following up on your vehicle order. It can certainly be an exciting time when you order a new vehicle and I know I myself would be anxious to see some progress.

I have checked your status and at this time the parts required to build the vehicle are being scheduled.

I understand you desire for this to move forward. The next best check in date to see if anything has changed would be April 29th. At that time if there is no further movement the case could be escalated again to provide you with a further update.

Thank you for your patience


Nicole | Ram Customer assistance

Basically an f’off and check back in 2 weeks. No real info...

Damn, looks like they just gave you the 45-day mark as that check in date - hopefully you'll get some movement sooner than that.

 

[Cliffrunner88]

My dealer (mark Dodge) told me that sometimes trucks just show up and that he recommended I keep track of the truck's ETA because he's getting like 60 trucks a week and sometimes a truck may sit there for a week or two before he's able to process it but if I call him once it's on the train/truck to him, he can get finance going and start preparing for the PDI to make things efficient for me.

I've just been opening a desktop link every day before work ends which is the link with my VIN number. that's the only thing I'm doing to keep track of it.

Ordered March 17th so until it's May 17th, I'm not really going to do anything else about it except check the link once a day. It's only been 5 weeks for me.

I ordered from Mark Dodge as well; how long after you ordered did you get your VIN? Did you have to contact them for it or did they just let you know? I ordered mine on 4/14 and still no VIN, but I haven't bothered anybody about it.

 

[Cliffrunner88]

Damn, looks like they just gave you the 45-day mark as that check in date - hopefully you'll get some movement sooner than that.

Probably pushed his to the back of the line for pestering, lol.

 

[Cliffrunner88]

Thank you for reaching out and following up on your vehicle order. It can certainly be an exciting time when you order a new vehicle and I know I myself would be anxious to see some progress.

I have checked your status and at this time the parts required to build the vehicle are being scheduled.

I understand you desire for this to move forward. The next best check in date to see if anything has changed would be April 29th. At that time if there is no further movement the case could be escalated again to provide you with a further update.

Thank you for your patience


Nicole | Ram Customer assistance

Basically an f’off and check back in 2 weeks. No real info...

Your PPF and ceramic coating future mods; do you plan to do those yourself or will you take it somewhere (guessing not your local dealership)?

 

[Vic2302]

Could you please heltp. I cant find the link to check the status. Thanks

 

[Nova90]

I ordered from Mark Dodge as well; how long after you ordered did you get your VIN? Did you have to contact them for it or did they just let you know? I ordered mine on 4/14 and still no VIN, but I haven't bothered anybody about it.

I emailed Aaron at Mark Dodge a day or 2 after my order on 3/31 & he sent me the VIN number. It basically confirms that the manufacturer accepted the placed order.

 

[AdamChandler]

I ordered from Mark Dodge as well; how long after you ordered did you get your VIN? Did you have to contact them for it or did they just let you know? I ordered mine on 4/14 and still no VIN, but I haven't bothered anybody about it.

Order date = 3/18 @ 2:15 PM EST
VON = 3/18 @ 2:38PM
VIN = 3/19 @ 8:39 AM

Those are the email time stamps from Aaron.

 

[GadgetMason]

Probably pushed his to the back of the line for pestering, lol.

 

[GadgetMason]

Your PPF and ceramic coating future mods; do you plan to do those yourself or will you take it somewhere (guessing not your local dealership)?

I found a guy local that has a good rep and prices... Only a town over from me. Uses xpel ppf and gtechniq ceramic.

 

[GadgetMason]

Could you please heltp. I cant find the link to check the status. Thanks

Ram chat: https://fcacommunity.force.com/RAM/s/knowledge

Build sheet: https://www.chrysler.com/webselfservice/BuildSheetServlet?vin={your Vin here}

 

[GadgetMason]

Order date = 3/18 @ 2:15 PM EST
VON = 3/18 @ 2:38PM -
VIN = 3/19 @ 8:39 AM -

Those are the email time stamps from Aaron.

Should I NOT post my numbers here? Happy to edit if that’s a bad idea.

Prob replace with [von number] and [Vin number]

 

[ReiHido]

I was looking local for a potential purchase as the wait time seems to keep extending. My local dealerships are so far only quoting MSRP with no discounts due to supply and knowing that they won't get any new vehicles anytime soon. I was surprised they would charge basically full MSRP for a demo vehicle with almost 1k miles.

 

[c3k]

Today...a Window Sticker appeared.

 

[GadgetMason]

Today...a Window Sticker appeared.

I'd be happy with the build sheet

 

[c3k]

I'd be happy with the build sheet

I feel your pain!

In one of these threads, I posted my timeline. Let me look...

Edited to add...here it is:

Order: 16 Feb
VIN: 17 Feb
Build Sheet: 16 Apr (<-TODAY! Yay.)
Window Sticker: 21 Apr (It had been under KZP status: ready to be shipped from spray-in liner vendor back to factory???)
Ship to dealer: ???
Arrive at dealer: ???
I touch it: ???

Almost 2 months to the day for a build sheet.

 

[space4092]

I feel your pain!

In one of these threads, I posted my timeline. Let me look...

Edited to add...here it is:

Order: 16 Feb
VIN: 17 Feb
Build Sheet: 16 Apr (<-TODAY! Yay.)
Window Sticker: 21 Apr (It had been under KZP status: ready to be shipped from spray-in liner vendor back to factory???)
Ship to dealer: ???
Arrive at dealer: ???
I touch it: ???

Almost 2 months to the day for a build sheet.

I get the wait it sucks.... I hope to get the built sheet soon!

 

[chuck01835]

I found a guy local that has a good rep and prices... Only a town over from me. Uses xpel ppf and gtechniq ceramic.

Gadget,
I'm also in MA. Which shop are you referring to?


Thanks
Chuck

 

[heliinstructor]

Ordered in Toronto 02/03/2021
VIN 03/10/2021
D1 Status and build sheet 03/10/2021
I Status 04/07/2021 (no further change)