Scooby,
My W95 spring recall took 8 hours of labor.
Once my truck was taken apart the dealer discovered they were missing some nuts and bolts.
My paperwork says they ordered:
2 6506557AA Nut-Hex Lock
1 6104264AA Bolt-Hex Lock
Thanks for the info. 8 hours is what she told me to expect due to the procedure being never done at this dealership. She said the tech bulletin reported 5.1 hrs. I can live with 8 hours if that's what it indeed will take.
Here hope this helps you guys, I searched every part that was replaced on this and it’s just fasteners besides the springs . Mine took 4 hours, I have to say I did push a bit. I scheduled my truck for maintenance and they told me about the recall . I had the bilsteins put on like a week prior and I told them I think they are the right springs but just double check. Well when I went into pick my truck I asked the service manager about the recall and he said I think they are right . Well I checked after I left and they weren’t correct. I contacted them and told them they weren’t the ORP springs and they said they would look into the part numbers I gave them that were on my springs. He said they would get back to me and I didn’t hear anything so I just ended up scheduling it with someone in the service dept. The guy I did speak to did get back to me but I told him I already scheduled it . Here’s the invoice and parts used and the time it took
Thanks for the invoice. Just curious, did you put the ORP springs back on that were in the recall instead of just keeping the BILs? I think the BILs would have been WAAY better!
Can any of you please post up the letter you received in regard to the w95 recall? I can't seem to find it online.
You can also view the recall on mopar dot com if you create an account. It is under your dashboard tab.
Hi scooby0211,
We sincerely regret hearing of your trouble. Please feel free to keep us updated regarding your situation. If we can be of any additional support while your vehicle is in service, we're just a PM away.
Rob
Ram Cares
Thanks, I love the truck and hope this is an isolated incident. I felt like I was in an episode of Seinfeld where he goes to rent a car and they don't have one. He says, "Isn't that the reason for a reservation, to make sure a car is available?"
Make an appointment to be told they don't have room for me...like isn't that exactly the reason for an appointment! Then I was told they could have given me a loaner car while my truck was in the shop. I'm like, ok I'll just leave the truck then and take a loaner. Sorry, we don't have loaners today...
Anyways, thanks for reaching out. I will keep you updated if things change.