Navigation malfunction?

[Segachaos]

I have a 1500 Dodge ram 2019 limited. Dropped it off at the dealer, because of a few recalls..whenever it picked it up the gps was malfunctioning.
The service department at the dealership apparently has never seen anything like it. I'm in Austin Texas however the GPS is saying I'm in Mexico. My GPS is saying I'm in a totally different location than where I am. Has anybody ever heard of anything like this?

 

[RamCares]

I have a 1500 Dodge ram 2019 limited. Dropped it off at the dealer, because of a few recalls..whenever it picked it up the gps was malfunctioning.
The service department at the dealership apparently has never seen anything like it. I'm in Austin Texas however the GPS is saying I'm in Mexico. My GPS is saying I'm in a totally different location than where I am. Has anybody ever heard of anything like this?

Segachaos,
We're sorry to hear that you are experiencing this. If you would like to send us a private message, we would be happy to look into this further for you.
Alex
Ram Social Care Specialist

 

[SLC]

Segachaos, Did you get this fixed? I am having same issue and both dealer and Ram Care don’t care enough to fix it. Dealer says radio needs to be replaced but FCA won’t authorize while Ram Care states it needs a software update yet to be developed so no ETA. Please let me know if/how it was fixed. Thanks

 

[Bidger]

Segachaos,
We're sorry to hear that you are experiencing this. If you would like to send us a private message, we would be happy to look into this further for you.
Alex
Ram Social Care Specialist

Was there a fix for this? Having a similar issue

 

[RamCares]

I have a 1500 Dodge ram 2019 limited. Dropped it off at the dealer, because of a few recalls..whenever it picked it up the gps was malfunctioning.
The service department at the dealership apparently has never seen anything like it. I'm in Austin Texas however the GPS is saying I'm in Mexico. My GPS is saying I'm in a totally different location than where I am. Has anybody ever heard of anything like this?

Segachaos, Did you get this fixed? I am having same issue and both dealer and Ram Care don’t care enough to fix it. Dealer says radio needs to be replaced but FCA won’t authorize while Ram Care states it needs a software update yet to be developed so no ETA. Please let me know if/how it was fixed. Thanks

Was there a fix for this? Having a similar issue

Hi Everyone! If you're still experiencing this concern it sounds like your Uconnect system needs to be updated. The files for software level 18.45.01 are currently available on driveUconnect.com. I would recommend checking if this update is available for your vehicle. If so, you will be able to download the software to a USB and update your vehicle at home. Please let me know if you have any questions.

Alison
RamCares

 

[Bidger]

Hi Everyone! If you're still experiencing this concern it sounds like your Uconnect system needs to be updated. The files for software level 18.45.01 are currently available on driveUconnect.com. I would recommend checking if this update is available for your vehicle. If so, you will be able to download the software to a USB and update your vehicle at home. Please let me know if you have any questions.

Alison
RamCares

Thank you - I currently have 18.45.40 - navigation freezes a lot - is there another update expected?

 

[RamCares]

Thank you - I currently have 18.45.40 - navigation freezes a lot - is there another update expected?

Hi, I am currently unaware of when the next Uconnect software update will come available. In the meantime, I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started.

Alison
RamCares

 

[Bidger]

Thank you for the reply.

My vin is: 1C6SRFHT0KN603754
Mileage: 13,080
[email protected] (if an email could be sent to me then I will provide my phone number there)

 

[iamtheav8r]

Segachaos, Did you get this fixed? I am having same issue and both dealer and Ram Care don’t care enough to fix it. Dealer says radio needs to be replaced but FCA won’t authorize while Ram Care states it needs a software update yet to be developed so no ETA. Please let me know if/how it was fixed. Thanks

@RamCares :

This "needs a software update, which we're working on" excuse is simply a catch-all for whatever they want to use it for. If they can't fix their ****, open the API and provide an SDK for those of us that will fix it for you. They know the aftermarket will point out all the issues, correct them and enhance it by 100X, making them look bad so they don't open it up. A very poor way of doing business. Hopefully, someone will figure it out anyway, unlock it and let us fix the problems ourselves.

 

[RamCares]

Thank you for the reply.

My vin is: 1C6SRFHT0KN603754
Mileage: 13,080
[email protected] (if an email could be sent to me then I will provide my phone number there)

Thank you for this! I've opened Case #68188710 for you. I would like to get you to a Uconnect specialist. To do this I will need you to make an appointment with your servicing dealership. Once that is done I can escalate your case for you.

Alison
RamCares

 

[StuartV]

I have had it happen a couple of times where I start up and drive somewhere and through the entire drive, the nav still shows me sitting at wherever I started from. It never updates my position. Each time, after shutting off the truck and starting it again, it started working again.

But, other than that, I have never had it show me as actually being somewhere different than where I really was.

 

[Bidger]

Thank you for this! I've opened Case #68188710 for you. I would like to get you to a Uconnect specialist. To do this I will need you to make an appointment with your servicing dealership. Once that is done I can escalate your case for you.

Alison
RamCares

Thank you - I will make an appointment- they have already seen it for this issue - so do I just reference the Case number when I set up the appointment?

 

[Bidger]

I have had it happen a couple of times where I start up and drive somewhere and through the entire drive, the nav still shows me sitting at wherever I started from. It never updates my position. Each time, after shutting off the truck and starting it again, it started working again.

But, other than that, I have never had it show me as actually being somewhere different than where I really was.

That is the same thing my truck has done. Then we traveled out of town and it showed us still parked at my employment the entire trip.

 

[HeliPilot]

I have had it happen a couple of times where I start up and drive somewhere and through the entire drive, the nav still shows me sitting at wherever I started from. It never updates my position. Each time, after shutting off the truck and starting it again, it started working again.

But, other than that, I have never had it show me as actually being somewhere different than where I really was.

I’ve seen this behavior after performing a search using nav. It stays on the position the truck was in when I started my search. Then I found that if I tap on the nav arrow (I believe) on the left hand side of the screen, it returns to the moving map showing my current position. Could be what you’re experiencing too.

 

[StuartV]

I’ve seen this behavior after performing a search using nav. It stays on the position the truck was in when I started my search. Then I found that if I tap on the nav arrow (I believe) on the left hand side of the screen, it returns to the moving map showing my current position. Could be what you’re experiencing too.

I'm talking about starting the truck and immediately starting to drive. I.e. without touching the Nav at all.

 

[whetrick1]

I don't have navigation on my 8.4 screen so I use my IPhone and car play and it works great. No need to have to do updates either lol
And it comes up on the screen and tells you the directions also.

Sent from my iPhone using Tapatalk

 

[shrubs2000]

I have had it happen a couple of times where I start up and drive somewhere and through the entire drive, the nav still shows me sitting at wherever I started from. It never updates my position. Each time, after shutting off the truck and starting it again, it started working again.

But, other than that, I have never had it show me as actually being somewhere different than where I really was.

I've had this happen to. When I had it in the dealer, I added this to the work order. Of course, no trouble found but wanted it documented.

 

[RamCares]

I have had it happen a couple of times where I start up and drive somewhere and through the entire drive, the nav still shows me sitting at wherever I started from. It never updates my position. Each time, after shutting off the truck and starting it again, it started working again.

But, other than that, I have never had it show me as actually being somewhere different than where I really was.

Hi, can you please confirm you're running software level 18.45.01. If you are, I would like to get a case open for you. Please PM us your VIN, phone number, email address, and millage.

Alison
RamCares

 

[RamCares]

Thank you - I will make an appointment- they have already seen it for this issue - so do I just reference the Case number when I set up the appointment?

Yes, you can. Also let me know and I will escalate your case to a Uconnect Specialist.

Alison
RamCares

 

[StuartV]

Hi, can you please confirm you're running software level 18.45.01. If you are, I would like to get a case open for you. Please PM us your VIN, phone number, email address, and millage.

Alison
RamCares

I could check my current software, but that wouldn't tell us anything. I have no idea if my software has been updated since the last time I experienced this problem. In other words, I have no way to know what software level I had at the time of the last occurence of this problem.

If it happens again, I will note the software level then and get back to you.