MAJOR electrical issues!!!!

[RamCares]

I’ve been searching the forum for some issues I’ve been having and have been able to find similar situations, primarily the driver side Ram box opening and the driver side tail light staying on. But tonight, with my 2.5 year old son with me, we had MAJOR safety issues IMO. Absolutely unacceptable.

I have a 2020 RAM Limited EcoDiesel with Ram box and multi function tailgate. While waiting in line at a fast food chain the UConnect screen became very dim. Then it went blank along with all the lights for the surrounding buttons, completely dark. The dash screen started to beep giving me two errors regarding the side steps not functioning and the side sensors not working. I then began to feel hit and realized the HEAT was ON FULL and I could not turn it off. I then tried to roll down the front windows and NOTHING!!! They would not roll down. My son is in the back yelling “HOT DADDY HOT” and so I tried the back windows. Thankfully those worked and rolled down. I then tried the sunroof and rear window, both worked.
With the UConnect screen flickering off and on, warning codes beeping on the dash, the distinct smell of an electrical burn, and full blast heat blowing into the cab I tried the front windows once more. The driver side rolled down but the passenger would not. At this point I turned the truck off and then back on hoping something would reset. And it didn’t.
I captured all of this on video. When I got home, as if things weren’t already bad enough, I open my door and take the normal step down I always do... No step, so I just about broke my ankle. I quickly go to the passenger side to get my son out of this oven and while doing so the passenger step actually extends hitting me in the shin. The lights that normally shine from under the side mirrors are off as well and I noticed them flickering.
If all this sounds like an exaggeration I promise you it’s not. I had called my dealership two weeks ago to set an appointment and they told me two weeks and then never returned my call.
@ram_cares this one will be coming your way. I’m so furious right now that my $70k truck with 11k miles is basically a non functioning oven. Couldn’t be more disappointed right now and candidly, I’m concerned about our safety. We were cooking. Had to have been 90 in the cab.
My video will not post from here so I’ll try to find a way to shorten it and attach after uploading.

mines been doing the same thing. I’ve been getting some random errors like stability control, and no bus displayed on the cluster. You seeing any of those ?

Hello @Dave_Drums and @mike_ct, I'm extremely sorry to hear about the concerns you've been experiencing lately with your truck and can understand your desire to have them addressed as soon as possible. If you would like additional support throughout your dealer service, please let us know and we would be more than willing to escalate a case on your behalf. This will provide you and your dealer with a specialist to assist in addressing your concerns while properly documenting the services within our system. To begin this process, we ask that you please follow up with us privately to provide your VIN - thank you!

Kathryn
Ram Cares

 

[VectorZ]

Forgot to
Mention that he eyebrow was done 6 months ago. Never had issues until last night. And just had the same thing happen on a short drive so looking like this won’t be hard for the dealer to recreate

For the love of God, please use this feature.

 

[Dave_Drums]

For the love of God, thanks

 

[Ellisstrong]

For the love of God, thanks

Did they ever figure this out for you?

 

[BC2020]

Hello @Dave_Drums and @mike_ct, I'm extremely sorry to hear about the concerns you've been experiencing lately with your truck and can understand your desire to have them addressed as soon as possible. If you would like additional support throughout your dealer service, please let us know and we would be more than willing to escalate a case on your behalf. This will provide you and your dealer with a specialist to assist in addressing your concerns while properly documenting the services within our system. To begin this process, we ask that you please follow up with us privately to provide your VIN - thank you!

Kathryn
Ram Cares

Two days ago I had the exact same issues happen to me. I did what we all do and looked for a solution then I finally just made an online appointment with the dealership that I bought it from. This was on a Sunday and I made an appointment for 7:30am on Monday. I dropped it off at the service department on Sunday afternoon and put the key in the drop box. I tried 7 times on Monday to actually speak with the service department only to get a text message from an (844) phone # saying that they are waiting for Fidelity extended warranty to come look at the issues. It was 100 degrees on Sunday when I drove my truck to the dealer and yes, the heat was on full blast in the truck and front windows would not roll down. Long story short there is supposedly a short in the bus caused by water getting into the passengers taillight wire harness which shorted out the gateway module that basically is a part of the entire trucks monitoring system. I will keep everybody posted with updates. Funny thing is the tail light notification did not show up until well after the 12" display went blank and all other alarms started going off. @Ram_Cares please see what you can do. Not only do I have a high pressure fuel pump recall on my 2020 RAM 1500 Limited Eco-Diesel that nobody has a solution for now but I now have gremlins in the electrical system that is apparently an inherent flaw from the manufacturer.

 

[RamCares]

Two days ago I had the exact same issues happen to me. I did what we all do and looked for a solution then I finally just made an online appointment with the dealership that I bought it from. This was on a Sunday and I made an appointment for 7:30am on Monday. I dropped it off at the service department on Sunday afternoon and put the key in the drop box. I tried 7 times on Monday to actually speak with the service department only to get a text message from an (844) phone # saying that they are waiting for Fidelity extended warranty to come look at the issues. It was 100 degrees on Sunday when I drove my truck to the dealer and yes, the heat was on full blast in the truck and front windows would not roll down. Long story short there is supposedly a short in the bus caused by water getting into the passengers taillight wire harness which shorted out the gateway module that basically is a part of the entire trucks monitoring system. I will keep everybody posted with updates. Funny thing is the tail light notification did not show up until well after the 12" display went blank and all other alarms started going off. @Ram_Cares please see what you can do. Not only do I have a high pressure fuel pump recall on my 2020 RAM 1500 Limited Eco-Diesel that nobody has a solution for now but I now have gremlins in the electrical system that is apparently an inherent flaw from the manufacturer.

Hello,

We would be happy to offer you some support here alongside your dealer during this time. Please send our team a private message, so that we can further discuss. Please include the date of your most recent dealer appointment, and any additional details.

Lex
Ram Cares