I agree, setting up a profile didn't solve my problem. I waited a day and tried again and presets were savingYeah, I have a feeling that the profile thing has been a red herring. I suspect that SXM did something that caused a bunch of us to lose our presets (and maybe profiles, too). Then they fixed it. So, people who created a profile and then thought that fixed their problem were deceived and it was just coincidental timing. They created a profile just after or around the same time they got a fix from SXM.