How to soft reset 12”UConnect

[Jkurtz]

Does anyone know how to soft reset a 12” UConnect system. Earlier today my system locked up. It would not boot up. I called UConnect. Ut they were unable to figure out how to do so. They transferred me to the Sirius folks who did not know either. They just told me to take it to my local service dept.

I can find info online about resetting earlier models, but nothing on this.

Thanks for any suggestions.

 

[RBRK]

Unhook the negative battery cable and leave it off for 10 minutes then reconnect.

 

[Jkurtz]

Thanks very much. Appreciate it.

 

[Twoamen]

Did battery disconnect work. I read a forum said it had internal battery backback.

 

[Jkurtz]

Did battery disconnect work. I read a forum said it had internal battery backback.

I did not have to try. After turning the car off and leaving it for about a half-hour, it started working again.

 

[zignice]

I did not have to try. After turning the car off and leaving it for about a half-hour, it started working again.

I had the same issue. A lot of functions were not working. Next morning after a system restart everything seemed fine. There has to be a way to do a reset like what happens after the truck has been sitting for a while. We won't always be able to sit there for an hour waiting. Had to make the 2 hour drive home the other night with limited functionality and only one speaker working.

 

[Jared B]

Hold the volume and tune buttons with the truck running until the system reboots itself to do a soft reset.

 

[zignice]

Where did you get that from? Does not seem to work.

 

[YoAdrian]

Where did you get that from? Does not seem to work.

I viewed a YouTube video demonstrating an 8.4 UConnect reset this way but I have not tested it. It takes about 10 seconds or more holding down the buttons. It is possible the feature was removed, but seems easy/worth a try. How long did you hold them for?

 

[Jared B]

That's the way it worked for the older 8.4 systems. I've posted that before for a few other members with the 12.1 and I thought they said it worked for them, but it may not work for the new system. Figured it was worth a try.

 

[tdwilli1]

Just got off a call from uconnect and they had me do a soft reset.

Hold VR and Phone buttons on steering wheel for 30 seconds with vehicle in ACC. Then turn vehicle off, open driver door for 30 seconds.

As an aside the reason I called them was because I was not able to reply to text messages with VR. I could only choose from the predifined list. I have an Android phone and was able to do this on my 2016 just fine. I was told the the new Sirius Guardian service doesn't support VR replies to texts. Has anyone been able to reply with VR?

 

[Jus Cruisin]

I used the VR on my 2014. I was assuming the 2019 was going to have it. I guess I will just keep my "I'm driving" auto-reply active on my phone.

 

[YoAdrian]

Hold VR and Phone buttons on steering wheel for 30 seconds with vehicle in ACC. Then turn vehicle off, open driver door for 30 seconds.

So the talking head button, and the green phone button just above it?

 

[tdwilli1]

So the talking head button, and the green phone button just above it? View attachment 1660

Yep!

 

[edrclark]

So the talking head button, and the green phone button just above it? View attachment 1660

 

[edrclark]

Someone please verify this works, then we will sticky it somewhere

 

[grifodan67]

Someone please verify this works, then we will sticky it somewhere

I just went out and tried it and it didn't seem to do anything. I didn't notice any changes to the screen or any messages or notices that it was resetting, etc. tdwilli1, did your screen do anything when they had you do the soft reset?

Dan

 

[tdwilli1]

I just went out and tried it and it didn't seem to do anything. I didn't notice any changes to the screen or any messages or notices that it was resetting, etc. tdwilli1, did your screen do anything when they had you do the soft reset?

Dan

No. But they seemed very sure of the procedure.

 

[2019REBEL]

Did you hold it for at least 30 seconds.

 

[grifodan67]

Did you hold it for at least 30 seconds.

I did. I actually tried it twice. Once with the 1 Mississippi, 2 Mississippi, etc. and then with my watch.