@Nachotaco, I am still completely satisfied with my lights and they are working great. Many have had similar luck with them but I do agree that the speed of their customer support is less than ideal. No fault to VLAND at all in my opinion, but due to them being based out of China, communication and replacement components can be pretty delayed. I think some communication is also lost in translation. If you do decide you want to go the VLAND route you can always buy from somewhere like Amazon that typically has a hassle free return policy in the event that a return is needed. With that, if you’re stuck in between buying OEM or buying aftermarket, I’d suggest OEM. It’s been debated countless times, and I don’t think I’ve ever come across a posting of someone being disappointed with going the OEM route.
I am glad you are having a positive experience,
@JBowman . Truly.
[ rant ] It just should not be a "dice-roll" when you purchase a $500+ product, and have lack-luster customer support. Outside of the experience
@sideoutjj is having with their customer service, I am having to send videos as proof of the issue (which we did not even get to until a week of back / forth communication happens). I have a feeling that I too will end up being asked to repair my own headlight, much like
@sideoutjj is being asked to. These lights are shipping within the domestic US border. The customer service is abroad. They need their warehouse here to be set up to take returns in better form, and just ship new product without question. Its already a hassle-prone installation. Why would you make your customers jump hoops on top of that? You want to establish yourself as a premium brand? You do a much better job at customer service. You know why they do not? Because their company strategy probably does not see themselves out there after a few years, and they will re-emerge as another brand (although same product of x- quality produced).
Again, I am glad you are having a good experience. When I looked through social media, youtube videos on VLand etc, I can see Sideout and I are not the only ones that had issues and not just with RAM lights. Just shouldnt be a dice-roll is all im saying. Im 100% with you that if I were to do it again, I'd go OEM if I could....but outside of that: Anyone reading that wants aftermarket - try another brand. Try Morimoto or some that have more of a theme of positive experiences in reviews.
[ /rant ]