Congratulations they fixed it. With the old part #, nothing wrong with that. I can't believe it had 2 broken bolts also.....
Yup, wasn’t expecting that.
They sadly will do all the old stock of a part number first as a rule... Unless there is a bulletin or TSB etc that the dealer actually follows for the "new" part number in my experience.
Yup, when I asked my advisor regarding the PN, she said there is inventory still in the local warehouse.
It’s not uncommon for local businesses to order in bulk and stock up.
It’s good business practice, especially if it’s a known, consistent issue they are seeing. Although there are only 3 Chrysler dealerships, they are owned by two different entities, but they both pull from the same warehouse locally.
With an up to six week wait just to get it looked at, they probably got tired of all the complaints of the extra wait on the part, and ordered up on the old stock before inventory got depleted/ replaced.
At the end of the day, it’s done, under warranty, in under a week. If you add the 5 weeks I waited to get truck into service, six.
Should I blow up this one, will take it back again. Let’s hope it’s just as fast then.