Edge pulsar issues ?!

[Georgf]

Also have you checked for updates?

No, because i have no cable for it.

 

[HSKR R/T]

Edge is pretty good with support. They will need to get it in hand before they can give you anymore about cost because they need to make sure it wasn't damaged by user

 

[Georgf]

Edge is pretty good with support. They will need to get it in hand before they can give you anymore about cost because they need to make sure it wasn't damaged by user

Ok, if you have so good expirience of Edge support i will send them my Pulsar. Thank you for suggest me.

 

[31RamIt]

Also have you checked for updates?

How do you do this? I have an ODBII to USB cable. I have the Update Agent software for us with inTune. Is it the same software?

 

[HSKR R/T]

How do you do this? I have an ODBII to USB cable. I have the Update Agent software for us with inTune. Is it the same software?

Should be the same

 

[Georgf]

One more question, does anyone know is Edge cable for update Pulsar exclusive or some cheap OBD2-USB will work too?

 

[HSKR R/T]

One more question, does anyone know is Edge cable for update Pulsar exclusive or some cheap OBD2-USB will work too?

Most of the cheaper OBD to USB cables I have found were for power only. Not data transfer

 

[Georgf]

Most of the cheaper OBD to USB cables I have found were for power only. Not data transfer

I also assumed this, thanks. Edge could make update possibility via WiFi by a cheap OBD reader and App, but they use cable.

 

[CalvinC]

Ok, if you have so good expirience of Edge support i will send them my Pulsar. Thank you for suggest me.

If Edge products were as fantastic as their support is, they wouldn’t need such great support!

Seriously though, the stuff these products do isn’t that simple, and they’re not THAT prone to issues.

But I have had multiple issues with other Edge products, and every time Edge support surprised me going way above and beyond.

Pleasant surprises in service like that are exceptionally rare these days.

 

[Georgf]

Hi all. Can someone tell me in detail how to update my Pulsar? I couldn't find a video of the process on YouTube.

 

[HSKR R/T]

Hi all. Can someone tell me in detail how to update my Pulsar? I couldn't find a video of the process on YouTube.

You have to buy the special OBD2 cable from Edge and download the updates from the website. Them connect with laptop.

 

[Georgf]

You have to buy the special OBD2 cable from Edge and download the updates from the website. Them connect with laptop.

This steps I know already, thanks, but I need details, must i use Update Agent or another software, in what mode of Start button it will work, needed SGW bypass or not, step by step.

 

[HSKR R/T]

This steps I know already, thanks, but I need details, must i use Update Agent or another software, in what mode of Start button it will work, needed SGW bypass or not, step by step.

Yes, you have to use the Edge update software.

"OBDII port to USB Update Cable (Pulsar). Use this cable to update your Pulsar Product by connecting a PC laptop through USB and to the trucks OBDII port. Once connected you will need to use theUpdate Agent 1.0tool to download new updates to your Pulsar."

I'm sure one you are connected through the update agent it will be self explanatory. Otherwise, you are probably better off just contacting Edge customer support.

 

[Georgf]

Yes, you have to use the Edge update software.

"OBDII port to USB Update Cable (Pulsar). Use this cable to update your Pulsar Product by connecting a PC laptop through USB and to the trucks OBDII port. Once connected you will need to use theUpdate Agent 1.0tool to download new updates to your Pulsar."

I'm sure one you are connected through the update agent it will be self explanatory. Otherwise, you are probably better off just contacting Edge customer support.

Thank you, will try

 

[HSKR R/T]

Is there a reason you are trying to update it?

 

[Georgf]

Is there a reason you are trying to update it?

Mine is throwing error codes sometimes, but i can't send it to Edge to repare because i'm not in US now. They say it was problem with ground in first products, maybe there is the reason, but i can't even open it. Just trying to do anything, to make it working without sending to Edge.

 

[kgaspard]

Did you get the unit back? Did it work properly? I just ordered on like a week ago. Got my truck Saturday and am planning to install it soon. If it has some issues I might try to send it back and get the Diablo Tuner instead.

How can you get it to stop throwing codes and going in limp mode?