e-Torque Battery Pack replacement

[6of36]

Were you able to tell where the wire was grounded at? Like behind the seat or underneath the truck? Or was it just what the service guys told you?

Someone had a picture of theirs, where it corroded. It's under the rear seat, under the carpet.

 

[barrak]

Were you able to tell where the wire was grounded at? Like behind the seat or underneath the truck? Or was it just what the service guys told you?

A late answer but a good place to park this excellent video:

 

[peedee]

Honestly I have seen this too many times. When a current customer needs a part and all the company cares about once the sale is done is to keep all those parts for new production and ignore the vehicles in need of repair is the worst kind of customer service you can get. This will not help with customer retention or loyalty. All this type of behavior will do is turn people off and they WILL switch to another manufacturer.

The type of repairs that take a customers vehicle off the road should be top priorities even if they have to pull the part from factory stock. If the issue doesn't affect the vehicles road worthiness then most of us can wait out a back order. A further example of this is recalls. If you bought a truck and it needs a recall performed, dealers will typically fix the trucks in stock on their lot before they fix an already sold one. Extremely poor way of doing business and this will catch up with companies that cant figure out how to solve this serious issue.

Why is this critical part of logistics not given the proper attention it needs?

To give away my age, my last MOPAR was a '67 Plymouth Belvedere purchased in 1972. I decided in 2022 on a new RAM Rebel with 5.7 HEMI and eTorque. I had several electronic gremlins that appeared (failure to shift out of 1st gear, sudden brake lock down, and check engine lights) then went away. The eTorque battery system failed at 38k miles and it stalled and had to be towed in. The truck is paid for and out of warranty. It has been sitting at a RAM dealer for 3 weeks, supposedly waiting on difficult to get battery pack replacement parts. The dealer has adequate staff to provide me with a fleet of new trucks in this 3 week timeframe but does not have the parts or staff to repair one used truck. My lesson learned; stick with a manufacturer that has the fewest complaints and dealers that have good reviews on their service. When this sick billy goat is able to walk again, I'm switching back to GM or maybe give the blue oval a try.

 

[kapinallinen2]

To give away my age, my last MOPAR was a '67 Plymouth Belvedere purchased in 1972. I decided in 2022 on a new RAM Rebel with 5.7 HEMI and eTorque. I had several electronic gremlins that appeared (failure to shift out of 1st gear, sudden brake lock down, and check engine lights) then went away. The eTorque battery system failed at 38k miles and it stalled and had to be towed in. The truck is paid for and out of warranty. It has been sitting at a RAM dealer for 3 weeks, supposedly waiting on difficult to get battery pack replacement parts. The dealer has adequate staff to provide me with a fleet of new trucks in this 3 week timeframe but does not have the parts or staff to repair one used truck. My lesson learned; stick with a manufacturer that has the fewest complaints and dealers that have good reviews on their service. When this sick billy goat is able to walk again, I'm switching back to GM or maybe give the blue oval a try.

I did the blue oval for 3 decades, no complaints. Last one was the `97 Expedition with the early 5.4 triton, a solid motor with no worries.

 

[Jako]

I did the blue oval for 3 decades, no complaints. Last one was the `97 Expedition with the early 5.4 triton, a solid motor with no worries.

94 Ford Explorer, 3 tries to get the rear main seal right, not counting the original, under warranty.

 

[kapinallinen2]

94 Ford Explorer, 3 tries to get the rear main seal right, not counting the original, under warranty.

I have to mod. my earlier statement, my 92 exploder did have the torque converter clutch come apart and blow out the front seal.
Took the tranny apart, had the TC rebuild by a transmission shop and was trouble free till it got traded in.

 

[Willwork4truck]

Sucks on the non warranty (?) ET battery pack.
I only agreed to getting ET this time around with an extended mopar warranty. Too much to go wrong on these trucks IMHO.

You'd think with a multi-hundred day national inventory of 1500's they could sideline one for an existing customer. It's not like there's a shortage of trucks on lots anymore.

Dealers may be prohibited from doing that yet I'd do what I could for the customer.

 

[ferraiolo1]

. The eTorque battery system failed at 38k miles and it stalled and had to be towed in. The truck is paid for and out of warranty.

The etorque system has a 8 year / 80k mile warranty. So that is all covered under your emissions warranty. It’s explained in your warranty hand book

And every brand has their issues if you go on different forums. Gm and ford are no different.


Sent from my iPhone using Tapatalk

 

[peedee]

I got out of my GMC and got an e-Torque Dodge. I have just finished the tank of gas that comes with the truck when you buy it. My vehicle is going in for the third time Wednesday with less than 300 miles on it to have the e-Torque battery replaced. Ram needs to do something about this situation.

I feel your pain! After many years of GMC brand loyalty and a lemon 2020 6.2 Siverado 1500, I bought a 2022 RAM Hemi e-Torque. It has 39k miles and it has been sitting at the dealer for 6 weeks waiting on battery control module parts. The parts are covered by the 8 year/80k emissions warranty which is great. It is not so great when they cannot get repair parts. Now I'm hoping to get it back before 2030 when the emissions warranty expires .

 

[Dr. Jim]

Now I'm hoping to get it back before 2030 when the emissions warranty expires .

Well, that's being very optimistic!!!

 

[Jako]

Well, that's being very optimistic!!!

I have the"lifetime warranty", the Ram has been there since May 28th with nothing done for "internal motor". I think Stellantis is hoping I die.

 

[TRIBUTE100]

I did the blue oval for 3 decades, no complaints. Last one was the `97 Expedition with the early 5.4 triton, a solid motor with no worries.

I understand the e-Torque system falls under the emission control and is covered beyond the normal warranty according to some posts on this Forum.