So I took my 2020 Ram Big Horn in for an issue with a warped trim on the front windshield defroster (and leaking 3rd brake light). The trim is warped, causing it to pop up about and 1/8" or so. Dealer previously ordered the replacement part, claims to have replaced it today. I picked up my truck, the issue is still there, in the exact same spot. Doesn't look like they replaced a thing yet claimed they did... I spoke to the service advisor and he said to"just turn on the defroster and heat it up", said it should pop back in....Well it didn't. He also mentioned that the only other option would be to replace the dash (are you kidding me?) and that Chrysler would not approve the repair. My response to him was, this is under warranty, I have 1600 mileage. fix it.
Anyone have experience with a dealer claiming they fixed something but didn't?
Anyone have experience with a dealer claiming they fixed something but didn't?