At my wits end with uConnect

[smgorham]

So this has been going on for months now and I don't know what to do, where to go or who to ask for support. I have a 2023 Ram 1500 Limited with the 12" screen. Running U35.26-PROD. I have had to factory reset multiple times and reboot almost weekly. My issues are two fold

1. Apple Carplay, wired or wireless, has not worked reliably since this latest update. Many thread about it so I won't get into it.
2. This afternoon as I was driving wireless carplay was connected and then the system rebooted itself. Once it came back (and it took forever) I got the restoring Uconnect apps screen. 5 minutes remaining (took 23 minutes) and still not giving me access to the app tray. It bounces up and down constantly.
3. 

Once this begins I get the wonderful bouncing up and down while it restores the apps

https://imgur.com/a/VtuS0VS

Once the apps were "restored" this is what I get

https://imgur.com/a/GD44CDC

Again, cannot get to the app tray to do anything, no ability to turn on heated/vented seats etc... Is this an issue with software or hardware at this point?

Can I contact uConnect for support or do I need to go to a dealer? @RamCares please give me a support lane to proceed in?

Thanks all

 

[HSKR R/T]

So this has been going on for months now and I don't know what to do, where to go or who to ask for support. I have a 2023 Ram 1500 Limited with the 12" screen. Running U35.26-PROD. I have had to factory reset multiple times and reboot almost weekly. My issues are two fold

1. Apple Carplay, wired or wireless, has not worked reliably since this latest update. Many thread about it so I won't get into it.
2. This afternoon as I was driving wireless carplay was connected and then the system rebooted itself. Once it came back (and it took forever) I got the restoring Uconnect apps screen. 5 minutes remaining (took 23 minutes) and still not giving me access to the app tray. It bounces up and down constantly.
3. View attachment 204361

Once this begins I get the wonderful bouncing up and down while it restores the apps

https://imgur.com/a/VtuS0VS

Once the apps were "restored" this is what I get

https://imgur.com/a/GD44CDC

Again, cannot get to the app tray to do anything, no ability to turn on heated/vented seats etc... Is this an issue with software or hardware at this point?

Can I contact uConnect for support or do I need to go to a dealer? @RamCares please give me a support lane to proceed in?

Thanks all

Take it to the dealer. And if possible, take it in while it's happening so they can see it. Otherwise, they may just say they couldn't repeat the issue

 

[skyhawk42]

I think it’s software. When I had 27.46 CarPlay worked great wired but wireless was questionable when using anything other than the factory nav. The last 2 software updates make CarPlay unavailable as often as it is available. I’ve tried different phones, different cables and get the same result. It’s unavailable for days at a time and then suddenly works again for a day or 2 then goes unavailable again

 

[2025 Ram Limited]

Try disconnecting the battery for an hour and then see what happens.

 

[RamCares]

So this has been going on for months now and I don't know what to do, where to go or who to ask for support. I have a 2023 Ram 1500 Limited with the 12" screen. Running U35.26-PROD. I have had to factory reset multiple times and reboot almost weekly. My issues are two fold

1. Apple Carplay, wired or wireless, has not worked reliably since this latest update. Many thread about it so I won't get into it.
2. This afternoon as I was driving wireless carplay was connected and then the system rebooted itself. Once it came back (and it took forever) I got the restoring Uconnect apps screen. 5 minutes remaining (took 23 minutes) and still not giving me access to the app tray. It bounces up and down constantly.
3. View attachment 204361

Once this begins I get the wonderful bouncing up and down while it restores the apps

https://imgur.com/a/VtuS0VS

Once the apps were "restored" this is what I get

https://imgur.com/a/GD44CDC

Again, cannot get to the app tray to do anything, no ability to turn on heated/vented seats etc... Is this an issue with software or hardware at this point?

Can I contact uConnect for support or do I need to go to a dealer? @RamCares please give me a support lane to proceed in?

Thanks all

Hi @smgorham

Thank you for bringing this to our attention. Our team would like to see what we can do to help. Please send us a private message, so we can further assist or guide you.

Gia
Ram Cares

 

[smgorham]

To keep things updated: I brought the truck to the dealership yesterday. They ran diagnostics and couldn't find anything wrong with it, although they did say there was a code referencing a bad media port. They tried to blame a dashcam that was installed a month ago, but I expressed how this has been going on since last year. They seemed to want to blame an "older phone" but when I told them I use an iPhone 16 pro they thought differently. They said they are going to replace the radio. They should have an eta in a few days and it will likely be 2-3 weeks.

 

[Toopty]

I've experienced the screen jumping like that after a update before and it resolved itself about 24 hours later and has not returned. I do not have the CarPlay connection issues you are experiencing though.

 

[akostaac]

Those two last updates were not meant for us but 2025 Radios. Ram stopped the update because it started a bunch of issues with all trucks. The TRX forums lost their minds when they saw an RHO graphics on their trucks. The last stable update for 2022-2024 is 27.46. I removed my telematics module to prevent communication out of my truck to Ram. The problem now is you can not go back to a lower software version. My unit does everything I need without an issue. I enable Off Road Pages and Performance pages as well.