pinkerton
Active Member
It's my turn to complain - please send condolences or pile on as desired
List: Axle wrap, back up sensors too sensitive, carpet bulge in floor mat, driver's seat cover came off again, LR door bounce when closing, no carplay, front tire wear, bed light out at third brake light
10/16 drop off Ttruck
10/17: Axle wrap - did software update (which likely won't work according to this forum), Fixed bed light, acknowledged tire wear issue and agreed to push camber to upper limit, did software update for back up sensors, sent photos to chrysler for seat cover and floor mat carpet (really??) - did not understand door closing bounce or carplay issue (I asked to please check again)
10/20: No answers from Chrylser, still not acknowledging carplay issue or door bounce
10/21: Ordered new floor mat and new radio to fix carplay, ETA 7-10 days. Still not acknowledging door bounce
10/23: Had body shop manager look at the door and he agreed to fix
10/27: Truck back from body shop, still no radio or floor mat from Chrysler
10/28: Same
10/29: Same
10/30: I call and get the same answer and proceed to pressure the service manager. He admits they have an ETA on the radio of 11/17, other parts should arrive in a few days
Of course they offer me the option to come and pick up the truck if I need it..
For those of you paying attention, the problem of getting parts is compounded by the fact that the truck was in for almost a week before parts were ordered.
No fool should buy a vehicle from a manufacturer that can't stand behind it - RAM has made me a fool and I won't forget it.
List: Axle wrap, back up sensors too sensitive, carpet bulge in floor mat, driver's seat cover came off again, LR door bounce when closing, no carplay, front tire wear, bed light out at third brake light
10/16 drop off Ttruck
10/17: Axle wrap - did software update (which likely won't work according to this forum), Fixed bed light, acknowledged tire wear issue and agreed to push camber to upper limit, did software update for back up sensors, sent photos to chrysler for seat cover and floor mat carpet (really??) - did not understand door closing bounce or carplay issue (I asked to please check again)
10/20: No answers from Chrylser, still not acknowledging carplay issue or door bounce
10/21: Ordered new floor mat and new radio to fix carplay, ETA 7-10 days. Still not acknowledging door bounce
10/23: Had body shop manager look at the door and he agreed to fix
10/27: Truck back from body shop, still no radio or floor mat from Chrysler
10/28: Same
10/29: Same
10/30: I call and get the same answer and proceed to pressure the service manager. He admits they have an ETA on the radio of 11/17, other parts should arrive in a few days
Of course they offer me the option to come and pick up the truck if I need it..
For those of you paying attention, the problem of getting parts is compounded by the fact that the truck was in for almost a week before parts were ordered.
No fool should buy a vehicle from a manufacturer that can't stand behind it - RAM has made me a fool and I won't forget it.