At this point - might be time to TALK TO A LAWYER.
Between the downtime of the vehicle, the inability to correct the issue - and now, damaging the interior and screwing up things during the repair - time for them to take the thing back - or ship it to detroit to let the factory techs re-do the dash. With how bad they screwed you over the PART ALONE - do you really think they're going to be able to make good on repairing the stuff they additionally damaged?
It's one thing to be strung along with "no problem found" - and quite another for a dealership to damage a $60K+ truck during a repair.
This is a heads up for me to take DETAILED PHOTOS of the entire exterior & interior before I drop my truck off at the dealership for ANY WORK. OTOH - I do all my own maintenance, so it would only go in for warranty issues.
I feel for you - I would end up being dragged out of the dealership by the law if this happened to me, after all you've been through already.
Rick
I think you are right. I have sent an email to some people at the dealership corporate level to advise them of this locations problem.
Honestly, I do not think they can make it right. Here is a more detailed list of the items found in less than 5 minutes.
"pag oil, coolant, and other oils/chemicals all over my seats, dashboard, steering wheel, door panel, floor mats and floor. In addition to this there is a gash in the passenger door panel, scuffs in other panels, what appears to be a cracked grill on the dashboard, gouges from a pick when removing the bolt covers, bolts so tight they went halfway through the plastic, stains on the seats (they tried to clean the chemicals and oil ), a very strong smell of coolant coming from under the hood, a bolt fell out of the fender liner, coolant possibly leaking from somewhere on the passenger side of the engine bay, greasy hand prints on both front doors and handles, some foreign oil type smudge across the radio display, wires routed incorrectly under the dash, at least one broken clip/plug under the hood. I am sure I am missing a few things "
I am a 25 year mechanic myself and do all my own maintenance and repairs. I told them at the dealership I would do the diagnostic myself but they said it would void the warranty it it looked like I started touching stuff in there. Now what about the stuff this tech screwed up? It's just sad that it's so hard to find someone who takes pride in their work nowadays. I'm 41 years old and in all of years of doing this, I have never done anything like this to someone's vehicle, even if they were completely deserving of it.
I have pictures of every seam and gap before they touched it. Unfortunately I trust nobody and this is my proof.