go-ram
Ram Guru
- Joined
- Jun 30, 2018
- Messages
- 757
- Reaction score
- 689
- Points
- 93
- Age
- 64
Hello Everyone,
Would you mind sending me a direct message with your VINs. I've been passing them along to an internal resource for further review and don't think I have all of them from this thread.
Thanks!
Jasmine
Ram Social Care Specialist
Hello Jasmine,
Thanks for looking into this. I'm not an owner yet, but I have test driven couple of 2019s and build&priced a number of times and I'm ready to go place my order for a 2019 Limited 4x4 Crew Cab. But my test drive a couple of weeks ago made me put the order on hold because it was obvious to me that the AC system was way underperforming. So I started looking at postings and asking questions around the 5thgenrams website, and, combined with my own test-drive experience, it's clear to me that at least a few, perhaps a significant percentage, of 2019 Rams have an AC problem. I'm just letting you know this so you can let the higher-ups at Ram know it's a real issue out on the street.
I think everyone on this site understands the difference between it taking longer to cool because the cabs are so large, and air that just isn't cool enough to do the job. A number of posters here have compared their 2019 Ram's AC performance to an older vehicle they have, and it is clear that the issue is not the time to cool the cabin, rather it's the relatively high temperature of the air coming out of the vents - the cool air produced is just not cold enough.
This is not a threat, just honest, up-front notice that there is at least one potential buyer who has been waiting for months and is anxious to buy, but no way am I going to place an order with this AC problem going on. And buying now only to have the dash ripped apart under warranty to replace the evaporator coil or air-blend doors is not an option for me.
I hope the people at Ram listen to you, do their investigation, find the solution, and get on top of this one quickly.
Thanks again for monitoring this site.