2020 Rebel - Stock Rear Shocks - Missing Remote Res!!!???

[KOOPS]

Well that doesn't seem to be true based on pics from members above with 2019 and 2020 MY Rebels. You may want to point them to this thread.

Yup, I did.

This was the response:

"Thank you for the follow up! I had reached out to the Ram Brand Manager on this, so I am unfortunately unable to speculate further than what I was advised. I kindly recommend following up with your selling dealership as they are in the best position to advise given the specifics of your vehicle. Thank you for your understanding."

 

[KOOPS]

My selling dealership doesn't ever pick up the phone. LOL. Just sends to general mailbox everyday.

 

[KOOPS]

This makes no sense what-so-ever. People are posting pictures of trucks with piggy-back reservoirs and Ram's own marketing talks about it. Their representatives talk about it in press launch test drives. WTF?

Yeah, and to make matters even worse, the dealership is ZERO help. And probably can care less. This should be an assembly plant issue, not a dealership issue they should advise on.

 

[Eltaco]

I guess to play devils advocate... there are a number of people in this thread that didn’t even realize they didn’t have the Resi shocks before reading about it here. That said, there isn’t a performance-related concern here... this is more a question about what the vehicle “should” have.

Unless your build sheet specifically says reservoir shocks and/or the marketing content clearly shows or states all Ram Rebels come equipped with them, I think you’ll find it challenging to convince a dealer to replace your perfectly-functional rear shocks with another part number.

 

[KOOPS]

I guess to play devils advocate... there are a number of people in this thread that didn’t even realize they didn’t have the Resi shocks before reading about it here. That said, there isn’t a performance-related concern here... this is more a question about what the vehicle “should” have.

Unless your build sheet specifically says reservoir shocks and/or the marketing content clearly shows or states all Ram Rebels come equipped with them, I think you’ll find it challenging to convince a dealer to replace your perfectly-functional rear shocks with another part number.

Where can I pull the build sheet? I have the window sticker. My window sticker seems to say the same as everyone else's. Front/Rear Performance Tuned Shock Absorbers. Just kind of lame IMO, that it seems the vast majority come with the remote-res. And a few people aren't getting that slight upgrade with the same exact truck. I am hoping there is a legit reason for this...but...not sure as of now.

 

[LaxDfns15]

I guess to play devils advocate... there are a number of people in this thread that didn’t even realize they didn’t have the Resi shocks before reading about it here. That said, there isn’t a performance-related concern here... this is more a question about what the vehicle “should” have.

Unless your build sheet specifically says reservoir shocks and/or the marketing content clearly shows or states all Ram Rebels come equipped with them, I think you’ll find it challenging to convince a dealer to replace your perfectly-functional rear shocks with another part number.

It is a performance related concern. Resi shocks will perform better than non-resi shocks when subjected to continual compression/uncompression. Such as off-roading with an off-road trim truck.

 

[Eltaco]

It is a performance related concern. Resi shocks will perform better than non-resi shocks when subjected to continual compression/uncompression. Such as off-roading with an off-road trim truck.

Understood. I guess the point I’m trying to make is you couldn’t perceive this difference driving the vehicle.... if the shocks were inside a black box nobody here would be raising the concern. Someone happened to look under the truck and see something different than expected, and a few more people now see the same. That’s a visual expectation, not an unmet performance expectation of the vehicle.

You’ll be able to off-road the crap outta your Rebel before this ever becomes a “performance” concern... and certainly not a “safety” concern.

Again, if it’s clearly defined on the window sticker, build sheet, or Rams own marketing content... you have a leg to stand on. Otherwise, you’ll likely have to simply be satisfied with your “performance tuned” suspension as it was built by the factory... or like other extreme high-speed offroadists, replace with something significantly better than OEM suspension components.

 

[KOOPS]

I guess people will need to get on their hands and knees and examine the undercarriage of the truck to see if it matches FCAs own marketing materials, and press launch events. Clearly what I've been told from REPS is not the case for the 95% of Rebel owners. Not including people with the air-suspension upgrade.

 

[Sascwatch]

these pictures are from the 2019 and 2020 ram 1500 brochures, 2019 book says mono tube shock absorbers.

 

[CaptainCJ35]

Understood. I guess the point I’m trying to make is you couldn’t perceive this difference driving the vehicle.... if the shocks were inside a black box nobody here would be raising the concern. Someone happened to look under the truck and see something different than expected, and a few more people now see the same. That’s a visual expectation, not an unmet performance expectation of the vehicle.

You’ll be able to off-road the crap outta your Rebel before this ever becomes a “performance” concern... and certainly not a “safety” concern.

Again, if it’s clearly defined on the window sticker, build sheet, or Rams own marketing content... you have a leg to stand on. Otherwise, you’ll likely have to simply be satisfied with your “performance tuned” suspension as it was built by the factory... or like other extreme high-speed offroadists, replace with something significantly better than OEM suspension components.

I'll throw a couple wrinkles at you... we don't simply know what we're supposed to have. Lets say we're supposed to have remote-res in the back but we don't from factory. How do we prove that's how our truck came from the factory? More to the point:

- A shock fails prematurely... is it going to be replaced under warranty? If so, with which shock? Or will it be denied because that's not what the truck is supposed to come with?

- If you're trading you're truck in and it doesn't have remote-res shocks in the rear, is a dealer going to ding you for not having the OEM shocks? Downgrade the value because "you must have abused the truck off road and not replaced the correct shocks"?

I think if it's included in press releases, launch materials, product descriptions, demonstration videos it better be on every vehicle unless there's a specific reason or stated change to a new component. Pretty standard fair business practice 101.

 

[CaptainCJ35]

these pictures are from the 2019 and 2020 ram 1500 brochures, 2019 book says mono tube shock absorbers.

Pretty sure mono-tube doesn't mean remote-res or not.

 

[Sascwatch]

Pretty sure mono-tube doesn't mean remote-res or not.

Yep, it could mean either. I’m having a hard time finding anything from FCA that says remote reservoir.

Im going to go inspect all the rebels at my local dealer after work and see what I can find.

 

[STR]

Where can I pull the build sheet? I have the window sticker. My window sticker seems to say the same as everyone else's. Front/Rear Performance Tuned Shock Absorbers. Just kind of lame IMO, that it seems the vast majority come with the remote-res. And a few people aren't getting that slight upgrade with the same exact truck. I am hoping there is a legit reason for this...but...not sure as of now.

You can get your Build Sheet here... just add your VIN (no spaces or dashes): https://fcacommunity.force.com/RAM/s/equipment-listing

 

[Eltaco]

I'll throw a couple wrinkles at you... we don't simply know what we're supposed to have. Lets say we're supposed to have remote-res in the back but we don't from factory. How do we prove that's how our truck came from the factory? More to the point:

- A shock fails prematurely... is it going to be replaced under warranty? If so, with which shock? Or will it be denied because that's not what the truck is supposed to come with?

- If you're trading you're truck in and it doesn't have remote-res shocks in the rear, is a dealer going to ding you for not having the OEM shocks? Downgrade the value because "you must have abused the truck off road and not replaced the correct shocks"?

I think if it's included in press releases, launch materials, product descriptions, demonstration videos it better be on every vehicle unless there's a specific reason or stated change to a new component. Pretty standard fair business practice 101.

I realized my statement wouldn’t be popular, and to be honest, I’d want the resi shocks if I were buying a Rebel as well. I assumed all rebels came with them. I’d like to think I would have looked under to verify, but that’s easily overlooked during the buying process... especially after you’ve seen them on other vehicles.

I hope you guys make out well. If you feel it’s adequately covered in Rams own marketing content or product materials, you can make a strong case with your dealer. I’d be curious if anyone is successful in obtaining the resi parts if there’s any actual perceived difference comparing the two. Bilstein has said they valve the two shocks identically, so really just comes down to whether you’re running your truck so hard that the cooling becomes a noticeable benefit.

 

[STR]

Looks like RamCare’s responses(s) were not very helpful, and we all know that asking a dealership would be a complete waste of time.

CaptainCJ35 brought up a good point regarding warranty. If a shock fails, which certainly can happen, what part would they used? Hopefully they replace it with the OEM part.

 

[CaptainCJ35]

The more I'm looking and reading, I think this issue is strictly for steel sprung trucks. Air Suspension trucks don't seem to get remote-res shocks in back, which as I stated before actually makes sense to me.

Maybe some steel sprung trucks got shocks from the Air Suspension parts bin by mistake? If you picture it on an assembly line, seems like a pretty easy one to make. Still have a gripe whatever the case.

 

[Sascwatch]

Okay so my local dealer has 4 rebels on the lot, 2 are 2019s and have the coil springs with remote reservoirs. The 2020 rebel with coil springs also has the remote reservoirs and the second 2020 has air suspension with that looks to be bilstein shocks going by the color of the visible portion of the strut. All 4 trucks are 5.7L hemi.

 

[RebelRomper]

My 2020 rebel without air suspension has the reservoir rear shocks.


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[KOOPS]

The more I'm looking and reading, I think this issue is strictly for steel sprung trucks. Air Suspension trucks don't seem to get remote-res shocks in back, which as I stated before actually makes sense to me.

Maybe some steel sprung trucks got shocks from the Air Suspension parts bin by mistake? If you picture it on an assembly line, seems like a pretty easy one to make. Still have a gripe whatever the case.

I think you may be correct. I am going to the dealership to show them, since they won't take my calls. I am going to ask them to look at other Rebels on the Lot.

 

[KOOPS]

Okay so my local dealer has 4 rebels on the lot, 2 are 2019s and have the coil springs with remote reservoirs. The 2020 rebel with coil springs also has the remote reservoirs and the second 2020 has air suspension with that looks to be bilstein shocks going by the color of the visible portion of the strut. All 4 trucks are 5.7L hemi.

Thank you!!! Looks like our trucks received incorrect rear-shocks during assembly. You have almost the same vehicle as me, and my Rebel also has a build date of 02/2020 (like yours does). Were you able to talk to anyone on the dealer lot?