2019 Ram bighorn 5.7 engine problems

[RamCares]

I have a big horn and I wanted to see if anybody else has ever had this particular issue. The engine started to make a ticking sound as if it was a diesel. I took it into the dealership and after they broke down the engine they noticed that there were two lifters that were damaged.
Very disappointed
FYI no loaner vehicle 1 week and a half because its a “commercial “vehicle.

Hi Tempu,
We certainly understand your disappointment and we apologize for any inconvenience this may have caused you. We would like to have this looked into further to see if there's anything we can do to help. Please send us a private message with your VIN, mileage and the name of the dealer you are working with.

@RamCares Is this something that frequents? I cant see the dealer not providing at least a loner car while they are trying to find the problem. Much less use the excuse that it is a "commercial vehicle" because it is a truck.

Hi Hum8nce,
Unfortunately, the providing loaners depends on the availability of loaner vehicles at the dealer level as well as many other factors. We will do our best to help @Tempu out though.

Lydia
Ram Social Care Specialist

 

[Tempu]

Any check engine lights? Or just the audible click.


Sent from my iPhone using Tapatalk

no check engine lights

 

[Tempu]

It sucks but unfortunately anything can happen. I know a guy who is a Chevrolet tech and he is replacing lifters, cam, etc. on the AFM 5.3's all the time. Also does a ton of work on new Duramax trucks.

As far as a loaner is concerned, the dealer should definitely provide you with one. My local dealer is small and I had to make a demand for a loaner when they had my truck for more than a day. They ended up renting me a truck from Enterprise.

Yes dealer has to give you a Loaner after 5 days of car in service. Thanks

 

[Jus Cruisin]

Yes dealer has to give you a Loaner after 5 days of car in service. Thanks

So where is that stated in the warranty booklet?

 

[Tempu]

So where is that stated in the warranty booklet?

Worked for me!

 

[Jus Cruisin]

Worked for me!

As I said back a few replies. The dealers don't have to provide a loaner period. Some do, some don't.

Post #23 is inaccurate and untrue.

 

[Rod19]

I have a 2019 Ram 5.7 74,000 miles. Needs lifters, valves push rods and cam. Had two previous injector and ECM issues. Luckily I got the extended warranty 5-100,000. 2 weeks plus in the shop to diagnose. No loaner offered, waiting for “inspector “ to authorize warranty approval.
my last truck was a 2014 Ford F-150. 5.4 L
256,000 miles. NO ISSUES. I’ll NEVER buy another Dodge of any type.