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Hello Pete,
Now Spring is here My limited has the same issue with the center section wrinkling up on the back seat upper and lower section, did RAM replace this cover for you?
Not yet
My back seat has never been sat in unless somebody rode back there for a test drive....
After numerous emails over a couple of weeks I finally got a chance to talk with a live person at RamCares (now that’s an oxymoron if I ever heard one). The wonderful lady Maxine informed me “the Higher Ups reviewed the decision from Ram digital” whoever that is “and agreed that splittleather seats”, at 22000 miles, “is considered normal wear and tear and not covered by Ram warranty”. When asked who the Higher Ups are and how do I dispute this position Maxine said there is no way to reach the “Higher ups” or further dispute the issue. She then went on to repeat her script that “the Higher ups reviewed the Ram digital decision and decided this is normal wear and tear and the seat cover would not be replaced under warranty”. Did I mention that she repeated this same script at least 5 times during the call?
One thing I forgot from the call. Maxine told me there is no telephone number for Ram Customer Service to call. After saying I didn’t believe that she started to give me a PO address I could write to. Needless to say I am far from impressed with my Ram /FCA vehicle. Whoever decided to give the Ram 1500 the truck of the year award for three years has not had to deal with the lack of Ram standing behind their vehicles. Bad enough that there have been as many recalls as there have been on the new 1500.
Hi Pete, sorry about your seats. I too had a problem with my front drivers seat after 6 months. FCA replaced my seat cover after my dealership pushed hard for me and sent in good pictures of the damage. There are other threads on the forum about this. These were started back in 2018-2019 period. I believe you will find numerous pictures of the kind of issues people were having then. Please post pictures of your seat and I will tell you if it looks the same as those earlier issues. I can’t stress enough though how much the dealership can help if they back you.
Here are a couple of pics. Hate to see this seat at 50000
I’ve read many of the previous posts so that is how I knew my issue wasn’t a one of a kind. FCA is fighting this because they know this is a huge potential problem/cost for them. But once the word gets out about putting out inferior products the cost to FCA will be greater. Might have out sold Silverado for a short time but experiences like mine dealing with FCA will send many of us back to GM and Ford. Again that doesn’t take into account the multiple recalls already and the small annoying issues that we just put up with.
Are you sliding in and out of your truck? Do you have a lift? Do you have nerf bars to assist you getting into and out of the truck? The reason I ask is that from the pics you provided I would 100% believe this and consider it normal wear and tear.
I would have to agree. The chevy colorados had issues with the leather ripping in that same spot. I know, different truck. But the cause of it was because the truck is at an awkward height to have steps but not really need them which results in stepping in and sliding into the seat. It still sucks that you have that type of wear and tear already but the pictures do seem to indicate sliding in and out.
I have factory running boards and no lift. I enter truck as I have all other vehicles. There is no way the wear or cracking on the seat is normal wear and tear if standard leather, not inferior leather is used by manufacturer. Two years of use should not look like this.
Understand. Just throwing info out there...I've never really had great luck with leather. I installed katzkin in my 2018 colorado before my current ram and it started showing wear signs early on. If your case doesn't go through, maybe consult a professional upholstery shot or test some leather conditioners out.
