MGU Failure at 85k...looking for advice

[Wing_Nut]

Greetings,
I am the unfortunate owner of a 2020 1500 with the 5.7 hemi and eTorque (4x4, limited trim) which I purchased new. Ironically, I traded up from a 2014 EcoDiesel because I was worried about engine reliability. Reliability hasn't been great with the 5.7. At 2650 miles, cylinder No. 2 rocker arm broke. It was fixed under warranty. At 66k miles, cylinder 3 lifter collapsed. I paid out of pocket to fix since the warranty was expired. Now at 85K miles, the MGU has failed. Again, I would be paying out of pocket except they aren't available and back ordered. I understand it will be months delayed.

Does anyone have any advice on how best to get an MGU? I cannot afford to go months without a functional vehicle...essentially a 5500 pound paper weight at this point.

Is this something I can contact @RamCares for assistance? Right now my truck is not at a dealership, but rather a local, independent repair shop but I question if they can even get an MGU from the local delaership.

Any help is appreciated.

 

[vincentw56]

Greetings,
I am the unfortunate owner of a 2020 1500 with the 5.7 hemi and eTorque (4x4, limited trim) which I purchased new. Ironically, I traded up from a 2014 EcoDiesel because I was worried about engine reliability. Reliability hasn't been great with the 5.7. At 2650 miles, cylinder No. 2 rocker arm broke. It was fixed under warranty. At 66k miles, cylinder 3 lifter collapsed. I paid out of pocket to fix since the warranty was expired. Now at 85K miles, the MGU has failed. Again, I would be paying out of pocket except they aren't available and back ordered. I understand it will be months delayed.

Does anyone have any advice on how best to get an MGU? I cannot afford to go months without a functional vehicle...essentially a 5500 pound paper weight at this point.

Is this something I can contact @RamCares for assistance? Right now my truck is not at a dealership, but rather a local, independent repair shop but I question if they can even get an MGU from the local delaership.

Any help is appreciated.

Good luck because it seems there is months long back order.

 

[RamCares]

We are sorry to hear this. Some parts are on back order at the moment; we are closely working with suppliers on getting this issue resolved. We unfortunately are unable to assist when working with an IRF. Should you choose to order through a certified CDJR dealer, feel free to reach out via private message for support.

Diamond
Ram Cares

 

[Driver]

Better get to a Ram dealer asap or you may never get the part. I ordered ne and it took 6 months.

 

[Mr.Grid]

MGU

 

[Ellisstrong]

Greetings,
I am the unfortunate owner of a 2020 1500 with the 5.7 hemi and eTorque (4x4, limited trim) which I purchased new. Ironically, I traded up from a 2014 EcoDiesel because I was worried about engine reliability. Reliability hasn't been great with the 5.7. At 2650 miles, cylinder No. 2 rocker arm broke. It was fixed under warranty. At 66k miles, cylinder 3 lifter collapsed. I paid out of pocket to fix since the warranty was expired. Now at 85K miles, the MGU has failed. Again, I would be paying out of pocket except they aren't available and back ordered. I understand it will be months delayed.

Does anyone have any advice on how best to get an MGU? I cannot afford to go months without a functional vehicle...essentially a 5500 pound paper weight at this point.

Is this something I can contact @RamCares for assistance? Right now my truck is not at a dealership, but rather a local, independent repair shop but I question if they can even get an MGU from the local delaership.

Any help is appreciated.

I would go through a dealer. A good one can find you an mgu sometimes and get it shipped to them. Mine went out and I had my truck fixed and back to me in 8 days back in September.

 

[fishslayer]

The MGU is covered under 8 yr emission warrenty.. dont let dealer bs you....had mine done last summer.took 9 weeks to get parts..covered by warrenty om my 21

 

[1791]

being that "RAM CARES" trolls us here can R.C answer why they have literally thousands of MGU's they are installing on every new penstar and hemi being built daily but can't release any for warranty repairs......don't blame the supplier you guy's are more interested in the profit from a new truck sale then keeping existing customers happy.
not a good look man. you are bleeding customers over this. you really need to concentrate on actual customer service.
i'm mad about it and i don't even have a MGU on my truck.

 

[oe542bob]

The OP has 85,000 miles. Warranty is 8 years OR 80,000 miles.
OP, are you having a charging issue or is it making noise(bearing(s)?

 

[kapinallinen2]

Greetings,
I am the unfortunate owner of a 2020 1500 with the 5.7 hemi and eTorque (4x4, limited trim) which I purchased new. Ironically, I traded up from a 2014 EcoDiesel because I was worried about engine reliability. Reliability hasn't been great with the 5.7. At 2650 miles, cylinder No. 2 rocker arm broke. It was fixed under warranty. At 66k miles, cylinder 3 lifter collapsed. I paid out of pocket to fix since the warranty was expired. Now at 85K miles, the MGU has failed. Again, I would be paying out of pocket except they aren't available and back ordered. I understand it will be months delayed.

Does anyone have any advice on how best to get an MGU? I cannot afford to go months without a functional vehicle...essentially a 5500 pound paper weight at this point.

Is this something I can contact @RamCares for assistance? Right now my truck is not at a dealership, but rather a local, independent repair shop but I question if they can even get an MGU from the local delaership.

Any help is appreciated.

How did the MGU fail?
If the bearing failed, then there is a DIY tutorial here on the forums on how to fix that.