TSB #24-001-20 A/C Fix. Has anyone had it done yet? Plus are you happy with the results?

[Scram1500]

Maybe Ramcares should send out a memo to Ram dealerships explaining the TSB, seems like the owners are doing a lot of leg work for something that already exists. It would be a shame to proceed with a lemon law over this

 

[Neurobit]

My advisor just emailed me.

Mentioned that they had to do a software update for the HVAC module that needed to be installed as part of the verification process, Now that all diagnostics have been completed, they are able to get the parts and do the TSB, so looks like it's finally going to get done. Parts arrive tomorrow so I will have an update then.

This has been an almost three-year saga. Glad it's finally getting resolved.

 

[brian42]

Hello everyone, we would like to ensure that you all are aware that our team is available to you for support when addressing this concern with your dealer! If you find that additional assistance is needed during your vehicle service, please do not hesitate to follow up with our team in a private message. We would be more than willing to connect you and your dealer to a specialist whom will assist as your advocate throughout that process. Thank you!

Kathryn
Ram Cares

Two cases with Stellantis customer care and two fails.

Fool me once shame on you. Fool me twice shame on me.

After the 3rd time send them a notice of defect and go the lemon route. Presto, now you have leverage they will not deny you the 4th time and any thing else, free truck.

I don't think I'd have a very good case for a lemon law - "I told them 4 times that I think the A/C should be colder and they said it's fine".

I guess I could argue it's safety-related: on warm/hot days (there's a lot of them in SoCal) the A/C won't get the cab cool enough, I will start to sweat, beads of salty sweat will drip into my eyes, and it will be hard to safely operate the truck with my eyes burning.

 

[moosem]

I received word from the dealership that Chrysler (whatever they’re called) has given them the green light to proceed with the TSB on my truck.

All the parts are on order and they will call me to make an appointment once everything is received. They even agreed to provide a loaner vehicle should it take more than one day.

Parts are in, dropping it off Monday. I will provide an update when I get it back.

I have also noticed that my defrost doesn’t work very well either.. especially on the driver side. Does anybody know if this could potentially be related to the blend door?

 

[TrboDeezl]

Well, I gotta say. In NC the temp was 82 the other day and it now blows so cold it hurts my arm after a while. Very satisfied with the fix. Not so satisfied with the 3 weeks it took the dealer to get it done or the 4 times they extended my truck’s stay without letting me know. But all in all it was worth it to get this fixed.

 

[Rhombus]

I have what may be a dumb question, but here I go...... for those of us who upgraded to passive locks, including modifying the BCM, will the dealer overwrite that during updating whatever software? Thanks

 

[Jimmy07]

I have what may be a dumb question, but here I go...... for those of us who upgraded to passive locks, including modifying the BCM, will the dealer overwrite that during updating whatever software? Thanks

There is a new HVAC module installed as part of the TSB, but there should be no reason for them to restore the vehicle configuration. If, for some odd reason, they do, just use AlfaOBD to set the passive entry settings again.

 

[Aseras]

Fool me once shame on you. Fool me twice shame on me.


I don't think I'd have a very good case for a lemon law - "I told them 4 times that I think the A/C should be colder and they said it's fine".

I guess I could argue it's safety-related: on warm/hot days (there's a lot of them in SoCal) the A/C won't get the cab cool enough, I will start to sweat, beads of salty sweat will drip into my eyes, and it will be hard to safely operate the truck with my eyes burning.

Doesn't have to be safety. All it has to be is a non conformity. It needs to be fit for use. AC not working properly also meets the loss of value and performance. The very fact that a TSB exists is plenty to prove the manufacturer knows there is a defect/non conformity.

I'm all for working with dealers. they are the ones who make lemon law cases happen. dealers being dealers and digging in to either hide mistakes, or trying to pass the blame or run the clock is when I decide to just lemon law something. Every lemon I've had I would've been happy with a correct fix and an extended warranty. But sadly the only way these companies will actually jump is when you have them cornered and then you might as well make them eat the car to make a point. That's all they seem to understand. I wish it would reflect on poor dealers as 99% of the time it is a crappy dealer and poor service.

 

[Willwork4truck]

Well, I gotta say. In NC the temp was 82 the other day and it now blows so cold it hurts my arm after a while. Very satisfied with the fix. Not so satisfied with the 3 weeks it took the dealer to get it done or the 4 times they extended my truck’s stay without letting me know. But all in all it was worth it to get this fixed.

What dealer did you go to? Did you get a loaner?

 

[Mikejones11]

I had mine done a few months ago. Got to almost 90 here the other day and I was not to impressed. I had to turn the blower way up to feel colder air. My wife’s car will freeze you out just on a low fan setting. I think I may have to reinstall my heater core block off valve.

 

[Gsmith223]

I had mine done a few months ago. Got to almost 90 here the other day and I was not to impressed. I had to turn the blower way up to feel colder air. My wife’s car will freeze you out just on a low fan setting. I think I may have to reinstall my heater core block off valve.

Are you sure it was the most recent recall? From what I understand parts are just now coming available.

I started one of the first star cases on this in 2019 & fought it for that long with FCA. Now that they release what is supposed to be a real fix my dealer or case manager never even let me know.

 

[jloops]

Are you sure it was the most recent recall? From what I understand parts are just now coming available.

I started one of the first star cases on this in 2019 & fought it for that long with FCA. Now that they release what is supposed to be a real fix my dealer or case manager never even let me know.

TSB was released in November, but each dealership is only allowed to order 1 per week.

 

[Mikejones11]

Yeah. They pulled the dash and replaced the ac box and did a software update. I sent them the TSB even before I dropped it off

 

[ericd]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

 

[SCasey89]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

View attachment 89932 View attachment 89931

Holy crap! This is why I am always hesitant to take my truck to the dealership...for anything. I know there’s probably a decent chance I’ll get the truck back in worse shape than how it went in.

If I were in your shoes, I’d be having the dealer order me some new trim pieces on their dime. That is unacceptable, and the tech who completed the work should be ashamed. People just don’t care anymore.

 

[ericd]

Holy crap! This is why I am always hesitant to take my truck to the dealership...for anything. I know there’s probably a decent chance I’ll get the truck back in worse shape than how it went in.

If I were in your shoes, I’d be having the dealer order me some new trim pieces on their dime. That is unacceptable, and the tech who completed the work should be ashamed. People just don’t care anymore.

yea they'll definitely replace them for me. But its just a pain having to go back now and argue with them. They cracked my windshield last time fixing the third brake light

 

[bskubon]

My same experience on my warranty service, they break or scratch up something and then hope the owner doesn’t notice. Last straw was when they scratched my door paint - replacing a chrome trim piece for the third time - other two they bent up the new trim and hoped I wouldn’t notice. I suppose there are great service departments somewhere - I’m still searching. So, good luck. If anyone knows of a great service department around the Raleigh, NC area, please let me know.

 

[bass3859]

And the sage continues.

I got a call from a case manager a few minutes ago. I expressed my concern that the dealer wants to attempt to diagnose an actual issue before completing this repair, when the TSB plainly states that the diagnosis procedure is that if the symptoms identified in the TSB are described by the customer, complete the repair. NOPE. According to the case manager, they have to attempt to diagnose the problem first, because it could be a different problem other than a poorly designed HVAC housing system, which has been redesigned. If the issue isn't identified by the diagnosis, then they go to the TSB's to see if there are any issues. Assumedly at this point is when this TSB would come in to play. I tried to explain that the problem is a faulty system, which FCA is aware of as they have identified with this TSB that talks about a HVAC housing redesign.

Anyone know of a dealer near Southeast Missouri that will do this repair without this much hassle?

@RamCares

 

[Scap]

And the sage continues.

I got a call from a case manager a few minutes ago. I expressed my concern that the dealer wants to attempt to diagnose an actual issue before completing this repair, when the TSB plainly states that the diagnosis procedure is that if the symptoms identified in the TSB are described by the customer, complete the repair. NOPE. According to the case manager, they have to attempt to diagnose the problem first, because it could be a different problem other than a poorly designed HVAC housing system, which has been redesigned. If the issue isn't identified by the diagnosis, then they go to the TSB's to see if there are any issues. Assumedly at this point is when this TSB would come in to play. I tried to explain that the problem is a faulty system, which FCA is aware of as they have identified with this TSB that talks about a HVAC housing redesign.

Anyone know of a dealer near Southeast Missouri that will do this repair without this much hassle?

@RamCares

What's the harm in letting them check to make sure your system is functional before they go ripping your dash apart?

I know it's a hassle, but maybe let them eliminate the other possibilities on their checklist before they get into doing the TSB.

 

[dsmonline]

What's the harm in letting them check to make sure your system is functional before they go ripping your dash apart?

I know it's a hassle, but maybe let them eliminate the other possibilities on their checklist before they get into doing the TSB.

Actually FCA requires that they have to check & diagnose the issue first, probably in an effort to avoid having to do the TSB for some. Dealer has little to no say over this. And yes, we all know that this first service call will not fix the issue, just something we need to do. In my case, they took the truck back and and two hours later returned it saying the freon was low, so they filled it. They did say try it now and if I still had issues, bring it back and they would do the TSB. I now have an appointment Monday to get the ball rolling, most likely just to order parts for a latter install.