Order Tracking

[jimchi]

Ordered 12/14, still waiting on parts... I'm gonna be grumpy if y'all pass me, lol

Bummer man. I ordered the same day, heard it was D1 status as of 1/19

 

[PaulieWalnutz]

Ordered 12/14, still waiting on parts... I'm gonna be grumpy if y'all pass me, lol

In your account set up your signature with your vehicle , trim ,options etc . This way you can see if others with similar builds got there’s. Eco diesel ? Etorque?

 

[Vinnie.]

Bummer man. I ordered the same day, heard it was D1 status as of 1/19

what is D1?

 

[Snofire]

what is D1?

If this is still true

Not Scheduled yet
BB review by fleet department
BD special equipment processing
BE edit error
BG passed edit n/a for schedule
BGL edit ok parts unavailable
BX passed edit available for schedule
Scheduled:
C sub firm
D firm schedule - dealer has allocation and all parts available
D1 gateline schedule - scheduled to be built
Assembly Line:
E frame
F paint
G trim
Assembly Completed:
I built not ok'd
J built ok'd
JB shipped to body vendor
JE emission check
JS shipped to storage
KZ released by plant , invoiced
Shipping Status:
KZL released - not shipped
KZM first rail departure
KZN first rail arrival
KZO delayed/recieved
KZOA plant holds
KZOB zone/distribution holds
KZOC carrier delays
KZOD carrier holds
KZOE mis-shipped vehicle
KZOF show/test vehicle
KZOG damaged vehicle
KZOH all other reasons
KZT second rail departure
KZU second rail arrival
KZX delivered to dealer
KZY1 - major damage - must not be sold as new
KZY2 - major damage - vehicle sold at auction
ZA canceled

 

[LeadWolf]

I ordered my truck on 12/16/20. I just chatted with Ram Cares. The guy said he cannot see the build codes any more, only a description. My status right now shows all of the materials needed to start the build process have been received. He said ping back in 2-3 weeks for an update.

 

[Snofire]

Ordered: 1/20/2021
VON/VIN received

God I hope it doesn't take 3 months to get.

 

[BooShaker]

Ordered: 1/20/2021
VON/VIN received

God I hope it doesn't take 3 months to get.

Ordered: 1/20/2021
VON: 1/20/2021

Ordered mine on the same day with less options.

 

[mwbrogan]

After skimming through this thread, seems the easiest wat to check status is to stick my VIN to this url?

https://www.ramtrucks.com/hostd/windowsticker/getWindowStickerPdf.do?vin=

If the truck has been built I'll see the sticker. No need to contact dealer or RAM chat.

Is this correct?

You'll see it come up a day or two earlier with the build sheet: https://www.ramtrucks.com/webselfservice/BuildSheetServlet?vin=
I also had my window sticker show up on the Chrysler version of that link a day or two before it did on RamTrucks: https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin= (I have no idea why).

My experience has been that the dealer has the best information, but I wasn't as willing to harass them as frequently as Ram Chat (expecting to take delivery of my truck, ordered on 11/21/2020 this weekend).

 

[NJT3]

Fying pissed.... So ordered 11/27 Delivered 12/20.

Knew it was shipped but sales guy dropped the ball in letting know the Bighorn was coming in yesterday. Sales guy was out... His normal day out... Truck has 18 miles on it! Pissed someone or multiple people took this out.

Can get ideas of how many miles on others deliveries

 

[Snofire]

Fying pissed.... So ordered 11/27 Delivered 12/20.

Knew it was shipped but sales guy dropped the ball in letting know the Bighorn was coming in yesterday. Sales guy was out... His normal day out... Truck has 18 miles on it! Pissed someone or multiple people took this out.

Some of these vehicles from the factory go through an extended QA check. This isn't uncommon. We've heard of them having close to 100 miles on them when built for the JGC.

 

[Royalist_Ram]

Fying pissed.... So ordered 11/27 Delivered 12/20.

Knew it was shipped but sales guy dropped the ball in letting know the Bighorn was coming in yesterday. Sales guy was out... His normal day out... Truck has 18 miles on it! Pissed someone or multiple people took this out.

Can get ideas of how many miles on others deliveries

If that's the case, I'd be mad too, but like the guy above me said, could be a multitude of reasons, QA people at the factory driving it, transport people driving it, other consumers looking at, and/or your dealer, (definitely should not be the case for those last 2, unless just filling it up/moving it or doing their PDI). My thoughts are you really shouldn't have more than 5-10 miles on it, but I guess anywhere from 25-100 is "normal".

 

[Keezer]

Fying pissed.... So ordered 11/27 Delivered 12/20.

Knew it was shipped but sales guy dropped the ball in letting know the Bighorn was coming in yesterday. Sales guy was out... His normal day out... Truck has 18 miles on it! Pissed someone or multiple people took this out.

Can get ideas of how many miles on others deliveries

10 miles on ours at delivery with 4 hours of idle time and 0 hours of drive time.

 

[MacFly]

In your account set up your signature with your vehicle , trim ,options etc . This way you can see if others with similar builds got there’s. Eco diesel ? Etorque?

Mine is pretty loaded, so I'm sure it'll take longer than most

 

[MacFly]

If this is still true

Not Scheduled yet
BB review by fleet department
BD special equipment processing
BE edit error
BG passed edit n/a for schedule
BGL edit ok parts unavailable
BX passed edit available for schedule
Scheduled:
C sub firm
D firm schedule - dealer has allocation and all parts available
D1 gateline schedule - scheduled to be built
Assembly Line:
E frame
F paint
G trim
Assembly Completed:
I built not ok'd
J built ok'd
JB shipped to body vendor
JE emission check
JS shipped to storage
KZ released by plant , invoiced
Shipping Status:
KZL released - not shipped
KZM first rail departure
KZN first rail arrival
KZO delayed/recieved
KZOA plant holds
KZOB zone/distribution holds
KZOC carrier delays
KZOD carrier holds
KZOE mis-shipped vehicle
KZOF show/test vehicle
KZOG damaged vehicle
KZOH all other reasons
KZT second rail departure
KZU second rail arrival
KZX delivered to dealer
KZY1 - major damage - must not be sold as new
KZY2 - major damage - vehicle sold at auction
ZA canceled

Hmm... they keep telling my mine is "D" status, because they're still waiting on parts, they're not available yet...

 

[MacFly]

I asked if it was in "D" status or not.

"Great question! We unfortunately do not have status codes at customer care. This is the stage where we are waiting for all of your parts and materials to arrive. Once this happens the vehicle will then be scheduled for the build process.
1:07:25 PM
Me
Ah ok, so it's not even in an official status then? Just "scheduling"?
1:07:52 PM
The vehicle does have a status however we do not have status codes anymore at customer care, your selling dealership may be able to provide you with the status code."

 

[enigmaaron]

Hmm... they keep telling my mine is "D" status, because they're still waiting on parts, they're not available yet...

I think the difference, based on my responses from ram cares, is something along the lines of:
D = we confirmed we can get the parts and are in the process of scheduling them to be in the right location at the right time
D1 = parts are either on site or scheduled to be with confidence that the build can be scheduled to start

 

[enigmaaron]

Anyone get an email from [email protected] with an estimated delivery date? Just got one today.

12/21 - Ordered with VON that day
12/28 - VIN
1/14 - dealer said still in D status
1/20 - Ram cares said the parts are still being scheduled
1/21 - email from Ram saying my truck is estimated to arrive at the dealer the week of 2/7

 

[db252]

Just got one about 10 minutes ago saying truck is scheduled to arrive feb 14.

Whoa.

 

[Snofire]

Anyone get an email from [email protected] with an estimated delivery date? Just got one today.

12/21 - Ordered with VON that day
12/28 - VIN
1/14 - dealer said still in D status
1/20 - Ram cares said the parts are still being scheduled
1/21 - email from Ram saying my truck is estimated to arrive at the dealer the week of 2/7

Is this something that you needed to sign up for to get updates from them?

 

[RAMTrkGN]

Anyone get an email from [email protected] with an estimated delivery date? Just got one today.

12/21 - Ordered with VON that day
12/28 - VIN
1/14 - dealer said still in D status
1/20 - Ram cares said the parts are still being scheduled
1/21 - email from Ram saying my truck is estimated to arrive at the dealer the week of 2/7

Ordered 1/8
Just received my e-mail with estimated arrival date of arrival of 2/22