Talked to the Service Advisor on 12/23.
He claims his manager stopped/prevented the claim from reaching FCA, as the service manager was under the impression that the truck was purchased from their dealership and he wanted to track down who did the PDI (pre-delivery inspection) prior to performing work on the truck. Why this would take weeks is beyond me. In the end, the dealership is sandbagging the whole process.
We had a discussion regarding this dealership's accountability for the paint issues; I reminded them that this is a warranty claim, just like anything else, and I should not have to make the two hour drive to the dealership that I purchased the truck from. I have a feeling that at some point, I will need to escalate directly to FCA myself, get attorneys involved
again (had a 2016 Dodge Charger with issues that led to my attorney getting involved at a totally different dealership), and end up doing all of the leg work myself.
@RamCares
We are at the point now that they want me to bring the truck in again so their body shop can provide an estimate. Once that is done, they claim they will submit to FCA. I am not holding my breath.
Trying to remain as patient, yet firm, as I can. At some point though, I will get tired of it and just contact my attorney and have them start yet another legal process against the dealership and FCA. It is really sad when folks cant stand behind their own product.
I will keep updating this thread as we go along.