Based on my 1st dealer service visit from the 27th of December and their total lack of basic customer service and lack of care and follow up - a resounding NO!
My service issues are mostly 12.1 glitches - Service Advisor won't answer his desk phone, cell or return calls (well twice so far, this past Friday Jan 4th and Dec 31st - days after calling and having to leave VMs) Called both lines today and left VM on cell.
- CarPlay won't run - I've tried all the suggestions on the fourm
- entire screen locks
- XM stations freeze on song or will be blank in the area for the station overall
- Nav informs me that I've arrived at my destination and NAV isn't active for route guidance
- Trailer icon in the dash tells me I'm towing - I'm not
- lane departure/guidance keeps instructing me to put my hands on the steering wheel -they are - both
- the famous HK system - sub way too loud and unbalanced - but service advisor states that different songs have different amount of bass, it's performing as designed.
I had him look at the trim around the windows which are misaligned on all 4 doors - I was told "all of our trucks on the lot are this way - that's just way it is"
A STAR case was opened the Dec 27th, (earlier by Ram cares) and after 5 hours of waiting at the dealer (they don't provide loaners) he sent me on my way, due to the fact it takes 4-6 hours for STAR to respond). "I will call you tomorrow with STAR suggestions) That return call wasn't until 4 business days later, to tell me STAR still hasn't responded. Jan 4th I finally received a call from said advisor, STAR is asking me to send pictures or video of my issues. Luckily I've been capturing them over the past 2 months, I sent examples via text msg and email. His preferred way was text message. I decided to do both. No response or confirmation from the service advisor, who sadly, is actually the asst service manger.
I called today and he didn't answer his desk or cell phone, so I've left VM on his cell.
I sent RamCares a note tonight asking if can put some pressure on the dealership.
Heck, I should just show up on their doorstep and refuse to leave.
Otherwise, it is smooth and luxurious with all the safety features to boot.
Thanks for listening!!
) My 2004 Dodge Cummins 4x4 loaded Laramie 2500 also bought new has never had an issue other than a dragging front wheel bearing and vibrating door speaker fixed in 2005. I just took it in for multiple air bag replace and inspection recalls and dealer couldn't believe it hadn't been to a dealer in 13 years. I told her its never had a check engine light even. It is mint and only has 63,000 miles now.
