Hello forum, New Ram 1500 Limited owner here. I wish I was posting just to celebrate. I am experiencing the same. Test drove panoramic roof model and was literally stunned by how quiet the ride was. Found the specific build out we wanted at a different dealership and picked it up this past Saturday. As soon as we left the dealership and got on the highway we realized there was wind noise from the front of the sunroof which is intolerable. Made the 3 hours drive home truly miserable. All smells from outside in, couldn't hear each other to talk. Like having a window open on the highway. Nuts. Dealership was then closed for the weekend and we were stuck driving the factory defect model several hundred miles home. Definitely disappointed with that aspect of the purchase thus far. We love this truck other than that. The dealer picked up the vehicle today and is assessing. Truly concerned if there is a fix. Is that fix going to be permanent? Will the quiet cab I fell in love with ever happen if they try to fix it? Along with the sunroof noise, there is a quiet electrical whine from rear speakers at idle, and some intermittent clicking from the small microphone looking ports on the roof in the rear. Back seat passengers on a 20 min drive said it was intolerable to ride back there. We are really nervous about this decision.
The truck drives amazing and we really hoped this to be our favorite vehicle ever to tow our new travel trailer. Is there a reliable fix? If so, what is that fix (new weather strip, slide glass forward)? Is the speaker whine bad ground to amp? Is my active noise canceling faulty (speaker/microphone clicking)? The dealer has offered us two choices: (1) They will cancel the purchase and drive our trade in back to us (3 hour drive) or (2) they will fix it (they say it can be fixed but also claim they have never ever heard of a sunroof issue with a Ram 1500 which I find unbelievable, in which case how do they know they can fix it if true?). They refuse to order a new one for us saying "Well if we order a new one for you it could just happen again so let's just fix this one". I feel like for a very expensive luxury truck we should get a non-defective unit to go home with, not one that they surely knew was defective (greasy fingerprints and hand prints all over the fabric around the sunroof and on the sunroof where someone clearly tried to mess with it (but with travel plans that would cancel a bunch of plans so not first choice from a timing/logistics standpoint but worth it if the alternative is to be stuck with a permanently defective unit). Our challenge is that this particular color/interior/build out is EXACTLY what we want and apparently the only one in the country. They offered to get us one off another lot but say it doesn't exist. So, we could get our car back and order one just as we want it new from a different dealer or keep this one and hope they actually fix it which makes us very nervous that we'll be stuck with an ongoing, never ending saga. Please, Ram/community help? We have to let the dealer know what we want to do tomorrow, Tuesday 03/19/19. Thanks so much in advance!
