IMO this is one of many of Dodge's achilles heel and I'm sure other manufacturers have similar problems too. There needs to/should be a standard of service that Stellantis/CDJR requires from all its dealer sales and service centers that is consistent and some mechanism for enforcement of those policies rather than the seemingly hands off approach they have.
The only real concern I had when shopping for my new truck was the low grade of service from dealers; the thing that offset that was the amount of trouble free miles I had from the previous truck.
I've only had this truck in twice, once for an alignment that almost resulted in a fight to get them to do it right after 3 or so "it's ready" and the AC TSB and exhaust manifolds that were done at the same time by a different shop which did everything right the 1st time and were the exception to the rule that I seem to consistently read about here. Two shop visits and I'm 50/50, 1 very poor and one excellent.
I guess this goes back to educating yourself, knowing what you should be expected in a service center similar to shopping/buying and knowing when you're getting a good deal vs not.
It shouldn't be that way but it is; completely opposite of the way I run my business.
Man. I am one lucky SOB having the dealership I have.
They really look after me well. They treat me like a King!
A loaner vehicle to drive when I come in for service, they cover small things that aren’t covered under my warranty or extended warranty or at least drastically reduce the cost on something large. When something comes up as part of a maintenance schedule, they’ll check it and if it doesn’t need it, they’ll advise, not do it and recommend when it should be needed.
I’ve heard a lot of horror stories regarding dealerships and dealer through the years. Glad I’m not part of that scenario.