Wsmith
Well-Known Member
Just the typical we are so busy, we will try to squeeze you in. They have already put the wrong oil in it twice. For some reason they cannot figure out how to match my vin# to the service plan I bought (full synthetic), the second time I showed them the service plan before the oil change, I get the invoice (it was paid by the service plan). The oil put in was Mopar 68523001, conventional 5w20. The same oil put in on the first service, I changed that to Pennzoil platinum. I made them change it out to Mopar 68523008. 2 hour wait. Total of 3.5 hours for an oil change. I would go to a different dealer but most dealers in my area are owned by the same company, which has a less the shining reputation. As much as anything else my confidence level is very low with them. And as I said it is an "evaluation" to see if I qualify for the TSB. It has been humid in the 90's and the AC is miserable. The evaluation is scheduled for Thursday, they called to re-schedule. The high on Thursday will be 72. The AC is fine when the temps are low. I guess i'm just bit***** about what might happen. They told me they will need the truck for a week if it qualifies for repair and will not provide a loner for TSB service, and they currently don't have any, anyway. I'm going the valve route and make adjustments manually if I need defrost.What kind of run-around are they giving you? I've read that some dealers want to do a couple of diagnostics before agreeing to the repair, while others will just take the tsb info and do the fix.
Last edited: