Factor in Stellantis dealerships sold way more RAMs, Jeeps and Chargers/Challengers than they expected these last few years, and you have a dealership service network that is basically slammed and the first thing out the door in that case in the customer service. The phone calls on status, the ordering of parts, the general interest and care about your vehicle.
If you look at most dealership satisfaction surveys across all brands, guess which network you find near the bottom of the list?
I remember bringing my Rebel in for my first service, the first question out of the service advisors mouth was if my maintenance computer said it was needed? I said no, and he essentially told me to go home. I had 4,500 miles and wanted an early oil change, he did his best to dissuade me. The service line was full, and can guess why. Then I tried to schedule my driver's floormat recall, I tried to arrange between 2-3 dealerships several times, none of them called me back to confirm anything, I said screw it.
If I can barely get them to do an oil change, I can't imagine what a warranty repair under RAM's dime will look like. Since then I've been doing my own oil services, mainly because I honestly don't trust it will be done right. They will likely have their bottom of the totem pole tech, who is likely overworked do my oil change. I think I can do it myself better.
