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Thats a good dealer experience right there!
My favorite is "we can't replicate the problem"
Of course they can't lol. Also, "we tried another vehicle on the lot and it does the same thing". Do these dealerships all take the same class? How do they all have same response?
Unfortunately, the dealership has a lot to do with warranty satisfaction. At peak times when dealer's service departments are seeing a lot of warranty work, or plagued with recall work, the service department may try to push work away in order to do more cash work. Or, sometimes they are just overwhelmed and can't keep up. Sometimes they've hit their warranty limit.
It almost usually does. Service customer loyalty is often directly related to service department loyalty, and vice-versa.
I would tend to agree. 9 years as an insurance adjuster for a major company. Insured “A” is a 20-30 yr customer. Insured “B” is with us less than 1 year. Within the policy guidelines (in other words we had to follow procedures) there was always some ”grey”. Guess which customer got the benefit?
Well there's already so much out there already available (including motor vehicle registration data that seems to be rented or sold all the time) that it doesn't bother me. I did accept the $250.
