Rammit
Ram Guru
I want to make sure this community knows about a troubling issue that I have been made aware of recently. Let me state that this post is intended to do two things: 1. make people aware of chryslers policy to deny warranty coverage for doing your own oil changes and 2. If any one has any suggestions on how to reach someone in Chrysler who actually cares about customer satisfaction, please let me know.
A very good friend of mine purchased a new Ram Limited 1500 Eco diesel (and extended warranty) a little over a year ago (traded in a Ford). This was purchased and not leased. He has absolutely loved this truck and has had no issues until recently. At 42,000, a low oil pressure light came on. Turns out the engine experienced a main bearing failure and needs a replacement. Chrysler immediately said he needs to prove he has had the oil changed. He presented all his oil and filter receipts but was denied coverage. He was told that he had to prove that the oil and filter were used in this truck. He was also told that they deny warranty coverage all the time to fleets that do their own service and provide spreadsheets of routine maintenance. I find this hard to believe. I know this person and truck very well and am 100% sure he is telling the truth (he changes oil on my lift).
As a long time Chrysler corp fan and owner, I am really blown away by this. I have changed my own oil all my life and trust the quality of my work much more than a quick change oil place or dealer who can never seem to do anything right. He is in the process of contacting a lawyer. Chrysler has not opened up the engine to prove that it was built correctly, measured any tolerances or sent the oil sample in for analysis. If this can happen to him, it can happen to any one of us.
The truck community is different than any other market segment. People love their trucks and it is hard to take business from a competitor. I get asked almost daily how I like my truck. My friend as well as myself work in industrial steel plants throughout several states. Almost all of the hundreds of people we see drive trucks. This type of thing gets around quickly. I would think if Chrysler is really serious about taking on Ford they would not let things like this happen. I am not trying to scare anyone, just a friendly warning to document the heck out of anything you do to your truck from a preventative maintenance stand point. I have 53000 trouble free miles on my 2019 Hemi, but am troubled by this chain of events. If anyone knows anyone in Chrysler to take this to, please pm me.
UPDATE. The dealer helped plead this case to the district rep and they have approved the warranty. Special shout out to Michigan City Dodge in Indiana
A very good friend of mine purchased a new Ram Limited 1500 Eco diesel (and extended warranty) a little over a year ago (traded in a Ford). This was purchased and not leased. He has absolutely loved this truck and has had no issues until recently. At 42,000, a low oil pressure light came on. Turns out the engine experienced a main bearing failure and needs a replacement. Chrysler immediately said he needs to prove he has had the oil changed. He presented all his oil and filter receipts but was denied coverage. He was told that he had to prove that the oil and filter were used in this truck. He was also told that they deny warranty coverage all the time to fleets that do their own service and provide spreadsheets of routine maintenance. I find this hard to believe. I know this person and truck very well and am 100% sure he is telling the truth (he changes oil on my lift).
As a long time Chrysler corp fan and owner, I am really blown away by this. I have changed my own oil all my life and trust the quality of my work much more than a quick change oil place or dealer who can never seem to do anything right. He is in the process of contacting a lawyer. Chrysler has not opened up the engine to prove that it was built correctly, measured any tolerances or sent the oil sample in for analysis. If this can happen to him, it can happen to any one of us.
The truck community is different than any other market segment. People love their trucks and it is hard to take business from a competitor. I get asked almost daily how I like my truck. My friend as well as myself work in industrial steel plants throughout several states. Almost all of the hundreds of people we see drive trucks. This type of thing gets around quickly. I would think if Chrysler is really serious about taking on Ford they would not let things like this happen. I am not trying to scare anyone, just a friendly warning to document the heck out of anything you do to your truck from a preventative maintenance stand point. I have 53000 trouble free miles on my 2019 Hemi, but am troubled by this chain of events. If anyone knows anyone in Chrysler to take this to, please pm me.
UPDATE. The dealer helped plead this case to the district rep and they have approved the warranty. Special shout out to Michigan City Dodge in Indiana
Last edited: