Vehicle & Apps Screen Display/Info Missing

[billybaloneey]

2022 RAM 1500 Vehicle & Apps Displays Missing
Yesterday I was wanting to check some Wi-fi and Blue Tooth settings on my 2022 RAM 1500 Lone Star with the 12" Uconnect 5 display...when I clicked on the "Vehicle" button the display was empty, and when I clicked on the "Apps" button it said "Loading" for less than a second and then displayed the Home screen. Today I did the 1) 10 second power reset of the radio/screen, no change, 2) disconnected the battery for 5 mins, no change 3) disconnected the battery and unplugged the ECM module for 5 mins, no change. I remember seeing an update about 2 weeks ago...that is the only recent changes to the truck. Anyone have any similar issues and/or have any suggestions? Will go to the dealer as a last resort.

 

[332EMDGMOLE]

2022 RAM 1500 Vehicle & Apps Displays Missing
Yesterday I was wanting to check some Wi-fi and Blue Tooth settings on my 2022 RAM 1500 Lone Star with the 12" Uconnect 5 display...when I clicked on the "Vehicle" button the display was empty, and when I clicked on the "Apps" button it said "Loading" for less than a second and then displayed the Home screen. Today I did the 1) 10 second power reset of the radio/screen, no change, 2) disconnected the battery for 5 mins, no change 3) disconnected the battery and unplugged the ECM module for 5 mins, no change. I remember seeing an update about 2 weeks ago...that is the only recent changes to the truck. Anyone have any similar issues and/or have any suggestions? Will go to the dealer as a last resort.

Welcome to the party. Check out these posts in other threads:

I think I got this update too, but now I can't access the vehicle settings or apps screens.
I can't even check to see what version I'm on now.

When I press the apps button, it says "loading" momentarily, then takes me to the home screen.
The vehicle setting screen loads, but only display the background with nothing in the main screen or title bar area.
I've reset the unit numerous times with no difference.

Edit: I can confirm that I am on MY23 T25.48. When I tried to go back to 26.17, it showed the current version and what I wanted to install, then said I can't go backwards to older versions.

What now? Evidently, another patch is in order.
@RamCares

View attachment 163645View attachment 163646

For anyone that lost menus / apps, switch to a different user profile. Then you can either recreate your original user profile or do a factory reset of the radio.

 

[billybaloneey]

Thanks for the profile tip...it worked

 

[Gityup]

We discovered changing user profile but…side cameras are missing. Do I have to find them and add them myself?

 

[unvxd]

I just got back from the dealer to get that software patch recall. I told them about the Vehicle info and APP sections not working. They said, "After the software update that my issue was hardware specific to those functions and that luckily I had extended warranty and I'd only be out $100 for the deductible. They were going to 'order' the part and call me in to replace it, "should only take an hour and not the 2 hours it took today." I went home, to this forum, Read the thread for 30 seconds total time spent. Got in the truck. Made a new profile. It all worked. Videon Dealer in Newtown, PA....Wondering what part you ordered, a brain I hope.