NDanecker
Well-Known Member
I purchased a 2018 Trackhawk (not a cheap vehicle) and after 2k miles started to have issues with the 4 to 5 shift. Majority of the time it would allow the motor to rev up a few hundred RPMS before completing the shift so much so that people I took for rides in the car asked about it. Took it into the dealer (2 different dealers) and both refused to address it. One said there are no issues and no codes. Other dealer said same...no codes and 'working as designed.' Also stated we are not going to remove a transmission just to look. At that moment I knew I had to get rid of this vehicle. Their service sucks compared to BMW and Audi (2 vehicles my wife loves and owned). Service at those dealers are completely different. Never got spoken back to saying its working as designed. They fixed the issue and made us happy. Period.Getting back to the OP’s concerns, not sure you will ever receive $90k service at a Dodge dealership..
My wife has an Acura MDX.. nothing fancy.. similar list price to my truck.. the service that she gets at the Acura dealer is like night and day compared to Dodge.. no comparison.. it’s almost as if Dodge’s Service Managers are instructed to always initially say “no”, and all “ yes’s” require escalation. Should be the other way around..
What FCA doesn't realize is its not just about the car but about the service (whole experience). If you want to play in the big boys club you need to get the whole package together not just charge more for a vehicle with questionable better leather and higher horsepower motor. Attention to detail matters. Training in customer service also matters.
Buying a $90k truck (or paying above MSRP) for a truck that has its exhaust loosen up and front camera windshield mount fall within a few hundred miles is just sad.